領導者與部屬關係之後果分析：主管信任之中介分析

The Relationship between Leader-Member Exchange and Organizational Citizenship Behavior: Using Supervisor Trust as the Mediator

呂思齊 ； 黃智 ； 周式瀅 ； 林淑慧

《勞資關係論叢》 17卷2期 (2015/12) Pp. 1-13

摘要

雖然過去研究已指出領導者與部屬間關係（leader-member exchange）的提升將能有效促進部屬的組織公民行為（organizational citizenship behavior），卻鮮少有研究去探討其中的機制。本研究以社會交換理論（Social Exchange Theory）為基礎提出領導者與部屬間關係將會透過部屬的信任去影響他（她）的組織公民行為。根據100組來自台灣中部地區製造業主管與員工的配對問卷資料（100名主管和438名員工），本研究發現主管信任部份中介領導者與部屬間關係和組織公民行為的關係。針對此結果，本研究將分別探討其學術及實務上的意涵。

關鍵字

領導者與部屬關係 ； 主管信任 ； 組織公民行為 ； 社會交換理論

並列摘要

Although researches have pointed out that leader-member exchange (LMX) can enhance members' organizational citizenship behavior (OCB), only handful researches examine the underlying mechanism. We used social exchange theory to explore the relationship between LMX and OCB in the study. Moreover, we proposed this relationship might be mediated by supervisor trust. Hypotheses were tested with a sample of 438 team members from 100 teams. The results showed that supervisor trust partially mediate the relationship between LMX and OCB. Based on results, academic and practical implications were also discussed in the study.

並列關鍵字

leader-member exchange ； supervisor trust ； organizational citizenship behavior ； social exchange theory