A Study on Trust Dynamics Influencing Knowledge Sharing in Organization

信任動態發展歷程影響組織知識分享之探討

孫思源(Szu-Yuan Sun) ； 趙珮如(Pei-Ju Chao) ； 陳淑琳(Shu-Lin Chen)

《資訊管理學報》 19卷4期 (2012/10) Pp. 681-708

https://doi.org/10.6382/JIM.201210.0681

摘要

本研究經由信任動態發展歷程觀點探討影響團隊組織成員知識分享行為的影響因素，藉由社會化實驗操弄，可瞭解團隊行為如何影響成員知識分享行為，以及不同信任程度背景所組成的團隊組織在知識分享的效益差別。此外本研究亦利用問卷調查法進行研究假說驗證。研究結果顯示，團隊成員早期信任感會受到初始信賴感與早期溝通層次影響，其早期信任感與晚期溝通層次會增加團隊晚期凝聚力與晚期滿意度；而團隊成員知識分享行為則會同時受到晚期溝通層次、目標衝突、投機主義、資訊不對稱等因素影響。本研究結果對於影響團隊成員知識分享行為之因素提供了另一個思考面向，可讓管理者更加瞭解信任動態發展影響團隊成員知識分享行為之歷程。

關鍵字

信任動態發展歷程 ； 知識分享 ； 代理理論 ； 間斷平衡理論 ； 組織行為

並列摘要

This study explores how group behavior influences knowledge sharing by conducting a process of trust dynamics development. Whether different degrees of trust among team members differ in terms of the operational development of socialization and natural form is also analyzed. An experiment was conducted from the perspective of process of trust dynamics development to understand how group behavior influences knowledge sharing. A questionnaire survey was also performed to evaluate how quantity of knowledge sharing and quality of knowledge are related.Initial trustworthiness and early communication level influence team members in their early trust. Early trust also increases the late cohesiveness and late satisfaction of a team and, simultaneously, affects team knowledge and sharing behavior. Additionally, the communication level between the team members impacts the late cohesiveness and knowledge share quality of a team. Moreover, goal conflict, opportunism and information asymmetry significantly influence the knowledge sharing of team members. Results of this study provide a valuable reference for managers attempting to understand how trust dynamics development influences knowledge sharing among team members.

並列關鍵字

Trust dynamic development ； knowledge sharing ； agent theory ； punctuated equilibrium theory ； organization behavior

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