A Meta-Analysis of Student Affairs Professionals' Job Satisfaction

學生事務專業工作人員工作滿意度相關因素之統合分析

曾文志(Wen-Chih Tseng)

《師大學報：教育類》 49卷2期 (2004/10) Pp. 161-182

摘要

本研究使用統合分析（meta-analysis）研究方法，對過去25篇相關學生事務專業工作人員工作滿意度之量化研究，進行整合性分析。研究的目的在於提出一個總體的概論，解釋與學生事務專業工作人員工作滿意度相關的因素。研究發現，與學生事務專業工作人員工作滿意度相關的因素包含人口屬性特徵、個人特徵、工作屬性特徵、職位角色的狀態、學校特徵、生涯承諾、工作相關壓力等七個向度。統合分析的結果顯示，與學生事務專業工作人員工作滿意度有最大正向關聯的因素有個人的領導統馭、工作屬性特徵、以及對生涯的承諾；另一方面，學生事務專業工作人員的工作不滿意度，是與其所經驗的角色不明確、角色衝突和工作壓力有關聯。根據本文結果，研究者提出實務性建議，期能提升學生事務專業工作人員工作滿意度。

關鍵字

學生事務 ； 學生事務專業工作人員 ； 工作滿意度 ； 統合分析

並列摘要

In this meta-analytic review, the researcher summarized previous studies by calculating population coefficients for student affairs professionals' job satisfaction with its 27 antecedents and two correlates. A total of 42 meta-analyses were carried out from 25 prior studies. Empirical research had examined relationships between student affairs professionals' job satisfaction and demographic characteristics, personal characteristics, job characteristics, role states, institutional characteristics, career commitment, and job-related stress. The meta-analyses revealed that the factors of leadership style, positive job characteristics, and higher levels of career commitment were most important constructive determinants of contributing to student affairs professionals' job satisfaction. The analyses also found that role ambiguity, role conflict and job-related stress inversely correlated with student affairs professionals' job satisfaction. The researcher provided practical implications to improve student affairs staff development programs aimed at enhancing job satisfaction based upon the meta-analytic findings. Recommendations included cultivating individual leadership, creating a positive job environment, increasing a link between staff's career goals and the profession, giving clear and consistent role-related information, and providing staff with methods to manage stressful job conditions.

並列關鍵字

student affairs ； student affairs professionals ； job satisfaction ； meta-analysis

參考文獻

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Jackson, S. E.,Schuler, R. S.(1985).A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings.Organizational Behavior and Human decision Processes.36

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