與心理師跨專業合作在輔導教師角色壓力與工作滿意度的中介角色

Psychologist's Interdisciplinary Collaborations as a Mediator between Role Stress and Job Satisfaction in School Counselors

江守峻(Shou-Chun Chiang) ； 陳婉真(Wan-Chen Chen) ； 陳羽柔(Yu-Jou Chen) ； 洪逸珊(Yi-Shan Hung) ； 彭秀玲(Hsiu-Ling Peng)

《中華輔導與諮商學報》 57期 (2020/01) Pp. 121-148

https://doi.org/10.3966/172851862020010057005

摘要

近年來隨著學生心理困擾複雜度逐年增高的趨勢，學校輔導的重要性備受關注，雖校園心理服務在制度上已引進心理師，形成輔導教師與心理師的跨專業合作模式，但輔導教師本身的角色壓力仍重，其工作滿意度更是學生輔導工作穩定發展的重要因素。因此，本研究旨在探討輔導教師的角色壓力、工作滿意度與跨專業合作的關係，除了輔導教師原有的角色壓力會直接影響工作滿意度之外，當校園心理服務增加了跨專業合作後，是否在角色壓力與工作滿意度間扮演中介角色。本研究針對曾與心理師合作至少半年以上的國中專任輔導教師進行調查研究，依據台灣北中南東四區之各縣市國民中學進行分層叢集抽樣，去除無效樣本後共485人，之後採用結構方程模式進行模式檢驗，並用拔靴法（bootstrapping）檢驗中介效果。研究結果發現：（1）輔導教師的角色壓力對跨專業合作有顯著地直接負向效果，且跨專業合作對工作滿意度有顯著地直接正向效果。（2）跨專業合作在角色壓力與工作滿意度之間扮演著部分中介變項的角色，角色壓力一部分會直接降低工作滿意度，另一部分則會先透過降低與心理師的跨專業合作，再影響其工作滿意度。最後，依據研究結果，針對學校輔導現場與未來研究方向提出相關建議。

關鍵字

工作滿意度 ； 心理師 ； 角色壓力 ； 跨專業合作 ； 輔導教師

並列摘要

With the complexity of students' mental issues increasing rapidly during recent years, school guidance counselors are increasingly important and emphasized. However, we still have no research that explores the impact that having psychologists in schools has on school counselors. In this study, we explored the impact of having psychologists in schools on the level of job satisfaction of school counselors. Our research examined the relationships between role stress and job satisfaction of school counselors as well as the mediator role of interdisciplinary collaboration among school counselors and psychologists derived from the 2011 policy that brought psychologists into schools. In the analysis, we applied cluster-stratified sampling to divide Taiwan into four areas: Northern, Middle, Southern, and Eastern areas. We then conducted surveys according to the proportion of the number of schools in the four areas. The first class is county, and the second class is administration area. The participants were junior high school counselors who had worked with psychologists before, and we surveyed 485 school counselors in total. The data analysis included primary and advanced levels - in the primary level, we used descriptive statistics and Pearson's correlation analysis. In the advanced level, we applied structural equation modeling to examine measurement model and structural model. After the model fit was confirmed, we conducted the mediation effects by using the bootstrapping method. This study showed the following results: (1) Among factors in role stress, the score of the score of role conflict was the highest impacting factor, followed by role overload (quality), with role overload (quantity) being the least impacting factor; among factors in interdisciplinary collaboration, the score of professional assistance was the highest impacting factor, followed by collaborative support, with school immersion being the least impacting factor; among factors in job satisfaction, the score of achievement development was the highest impacting factor, followed by professional growth, with interpersonal relationship being the least impacting factor. (2) On the measurement model, the results indicated that the research model fit our data, RMSEA = .064, SRMR = .04, GFI = .97, CFI = .98, IFI = .98, NFI = .96, PCFI = .65, and PNFI = .64. (3) The role stress of school counselors had a significantly negative effect on interdisciplinary collaboration. Also, interdisciplinary collaboration had a significantly positive effect on job satisfaction. (4) interdisciplinary collaboration plays a mediator role between role stress and job satisfaction. On one hand, role stress directly decreases job satisfaction. On the other hand, role stress first negatively associated with interdisciplinary collaboration, which in turn positively associated with job satisfaction. Finally, we suggested that schools should pay more attention to school counselors' role stress and the potential negative impact of interdisciplinary collaboration on their job satisfaction. When school counselors are already under heavy role stress, working with psychologists could turn out to be a negative collaboration, instead of helping school counselors increase their job satisfaction. Additionally, we found out that psychologists tend to provide professional assistance but the level of immersion in schools scored the lowest in regards to collaboration. Thus, we believe that school immersion is important for psychologists who wish to work in the area of school guidance. Future research could add other independent measures into the model to examine the influence of interdisciplinary collaboration between school counselors and psychologists, such as work efficiency, guidance efficiency, or student guidance outcomes. In addition, researchers can also discuss the negative sides of interdisciplinary collaboration, including lack of collaboration awareness, role difference, or school system limitations. Finally, future research could benefit from applying the interdisciplinary collaboration scale on different professionals, particularly social workers, psychiatrists, homeroom teachers, or even administrative officers in order to understand their collaboration impact with school counselors.

並列關鍵字

Interdisciplinary collaborations ； job satisfaction ； psychologist ； role stress ； school counselors

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