籃球裁判之工作壓力導入工作滿意度之調節角色

本研究以籃球裁判為研究對象，探討其情緒智力與工作壓力和工作滿意度之關係及驗證工作壓力對情緒智力與工作滿意之間的調節效果。採取立意抽樣方式，共計發放260份問卷，回收260份，扣除填答不完全者等無效問卷35份，有效問卷共計225份，有效回收率為86 %。本研究實驗數據以SPSS 20.0及SmartPLS 2.0統計軟體進行資料處理與分析，統計分析方式包含：敘述性統計分析、驗證性因素分析與結構模式分析，研究結果顯示：（一）「情緒智力」負向影響「工作壓力」，顯著水準為 .001以上，而其估計值為 -.409；「情緒智力」影響「工作滿意」，達顯著水準，而其估計值為 .428；「工作壓力」影響「工作滿意」，其估計值為 .294，但未達顯著水準；而「工作壓力」與「工作滿意」的R^2則分別為 .168與 .195；（二）本研究PLS模型（二）在結構模型方面，對「工作滿意」的解釋力從模型（一）的19.5 %，提升為23.8 %，表示此模型解釋力較未調節前為佳。

關鍵字

情緒智力；結構方程模式；調節

並列摘要

The research of basketball referee for the study, the survey to explore the relationship among emotional intelligence, job stress and job satisfaction, and the moderation effect of work stress on the relationship between emotional intelligence and job satisfaction. Use the purposive sampling mode, issuing a total of 260 questionnaires, 260 copies, deduct respondents had incomplete questionnaires were invalid and other 35, a total of 225 valid questionnaires; the effective rate was 86%. Statistical analysis mode contains: descriptive statistical analysis, confirmatory factor analysis and structural equation model. The results were: First, emotional intelligence negatively affects job stress, and the result of estimate was -.409; emotional intelligence positively affects job satisfaction, and the result of estimate was .428; it was non-significant that job stress negatively affects job satisfaction, and the result of estimate was .294. Then, the R^2 of job stress and job satisfaction were .168 and .195 in model (1); Second, the R2 of job satisfaction increased from 19.5% to 23.8% in PLS model (2), in addition to the R2 in model (2) was better than model (1).