以科技結構化模式探討企業資源規劃導入個案

A Case Study of Enterprise Resource Planning Implementation on Structuration Model

吳家賢(Chia-Hsien Wu)

《致遠資管學刊》 1卷1期 (2006/12) Pp. 55-71

https://doi.org/10.6598/IMD.2006.1(1).5

摘要

本研究主要修改自Giddens所提出的社會科學理論－「結構化理論」加入科技議題後形成的科技的結構化模型(Structuration model of Technology)[3]，爲後續進行個案訪談問題的選擇與資料搜集的一個導引架構，並從相關人員的角度，探討企業導入ERP過程中，ERP系統、公司組織，和相關人員間的互動情形，並透過實際訪談產業界(A 公司)導入ERP的案例，了解到公司組織與相關人員彼此的互動，且這些互動行爲是如何影響ERP系統導入的過程？也就是如何影響他們對ERP系統的認知？如何支配ERP系統發展的資源？以及如何形成一些公司制度或文化來規範彼此的行爲？而這些影響是否能讓ERP相關人員和公司組織在ERP的導入過程中產生最大效益，提升公司的競爭力。進而影響ERP系統導入的情形，期望透過本研究結果能對相關理論的建構或擴展有所貢獻，並做爲企業導入ERP系統時的參考。

關鍵字

結構化理論 ； 科技的結構化模型 ； 企業資源規劃

並列摘要

The velocity and dynamic nature of the global marketplace, in terms of the progress of the information technology, has driven a competitive incentive among companies in Taiwan to consolidate and reconcile their service, as a means of creating value that is sustainable over time. The enterprise resource planning (ERP) system, during the past decade, is paid much attention in the business setting in Taiwan. A lot of efforts have been spent on its related studies, especially on critical success or failure factors, however, the depth and practical standpoints for the interaction among people when implemented the ERP system is spare.
The main purpose of this study was that it adopted the Structuration Model of Technology, originally from Orlikowski, to explore the interactions among ERP system、Organization and Person when the ERP system implemented.
The results revealed that there existed interactions among technology, ERP participants and organization. It is hope that the results of this study could provide valuable information to managers when launch an ERP system.

並列關鍵字

Structuration theory ； Structuration model of Technology ； ERP