探討餐旅業員工正負向情感特質與組織公民行為、離職傾向之關係－兼論工作家庭衝突之中介效果

Investigation of the Relationships among Positive Affectivity, Negative Affectivity and Organizational Citizenship Behavior, Turnover Intention: Work-Family Conflict as a Mediator

陳志忠(Chih-Chung Chen) ； 王翊安(I-An Wang) ； 吳守從(Shou-Tsung Wu)

《觀光與休閒管理期刊》 4卷1期 (2016/06) Pp. 67-80

https://doi.org/10.6510/JTLM.4(1).07

摘要

本研究旨在探討餐旅服務業員工正負向情感特質與工作－家庭衝突對組織公民行為及離職傾向之關係，亦進一步探討工作－家庭衝突的中介效果。研究受訪者以餐旅服務業正職員工為對象，同時透過管理者協助發放問巻，結果總計蒐集有效問巻276份(回收率92%)。研究分析結果顯示，正向情感特質會正向影響組織公民行為；負向情感特質會正向影響工作－家庭衝突及離職傾向；工作－家庭衝突會正向影響組織公民行為及離職傾向，且在負向情感特質部份中介與離職傾向的關係效果。

關鍵字

正負向情感特質 ； 工作－家庭衝突 ； 組織公民行為 ； 離職傾向

並列摘要

This study explored the relationships among positive affectivity, negative affectivity and organizational citizenship behavior, turnover intention. This research also focused on the mediating effect of work-family conflict. Researchers collected 276 effective questionnaires and the response rate was 92%. Findings showed that: (1) Positive affectivity positively related to organizational citizenship behavior. (2) Negative affectivity is positively related to work-family conflict and turnover intention. (3) Work-family conflict is positively related to organizational citizenship behavior and turnover intention. (4) Employees' work-family conflict mediated relationship between negative affectivity and turnover intention.

並列關鍵字

Positive affectivity ； Work-family conflict ； Negative affectivity ； Organizational citizenship behavior ； Turnover intention