The Effect of Job Demand and Resources on Workplace Bullying-The Sample from Hospital Nurse in Taiwan

工作要求、工作資源影響職場霸凌之研究：以臺灣護理人員為例

劉祥得(Hsiang-Te Liu) ； 張嘉怡(Jia-Yi Chang) ； 高木榮(Mu-Jung Kao) ； 楊文理(Win-Nie Yang) ； 鄭展志(Chan-Chih Cheng) ； 張孟玲(Meng-Ling Chang)

《萬能商學學報》 20期 (2015/07) Pp. 177-183

摘要

護理人員工作常被要求需反應快速、病人取向、符合標準作業流程、病人安全優先等，這些工作要求很容易造成護理人員工作負載及角色壓力，並進一步形成職場霸凌事件。職場霸凌常被視為醫院護理管理的一個負面因子，值得深入探討。本研究探討工作要求、工作資源、社會支持、工作活力和職場霸凌間的關係，並提供理論和實務建議。本研究訪問300名護理人員，其分別歸屬台北地區五家醫院。結構化方程模式分析顯示，工作要求正向影響職場霸凌；工作資源、社會支持、工作活力負向影響職場霸凌。

關鍵字

工作要求 ； 工作資源 ； 社會支持 ； 工作活力 ； 職場霸凌

並列摘要

Nurse's work was required to response quickly, patient orientation, complying with standard operating procedure and patient safety first. All those requirements easily lead to work overload and role stressor which are considered to be the preconditions of work bullying. Work bullying was considered to be a negative factor to nurse management and hospital management, and which is deserve to be deeply explored in Taiwan. This study tries to find out the relationship among job demand, job resources, social support, job vigor and work bullying, and finally provides theoretical and practical implications. This study surveyed 300 nurses who work at 5 hospitals in Taipei, Taiwan. The results show that: job demands positively influenced workplace bullying; job resources, social support and job vigor all negatively influenced workplace bullying.

並列關鍵字

Job demand ； job resources ； social support ； job vigor ； workplace bullying