領導風格對工作投入與留任意願之影響：以餐旅業實習生為例

Leadership Style, Job Involvement, and Intent to Stay: Evidence from Hospitality Interns in Taiwan

李佳玲(Chia-Ling Lee) ； 何俊明(Chun-Ming Ho) ； 秦孝偉(Hsiao-Wei Ching)

《餐旅暨觀光》 15卷1期 (2018/03) Pp. 77-100

https://doi.org/10.6572/JHT.201803_15(1).0004

摘要

餐旅業是勞動力高度密集的產業，產業的員工流動率高、人力普遍不足，藉由餐旅相關科系實習生補足基層人力已成為現今趨勢。為能深入了解學生實習後之留任意願，本研究主要以線性結構方程模式進行主管領導風格對其工作投入、工作倦怠、工作績效及未來留任意願關係之探討。以立意抽樣法針對就讀餐旅相關科系且已完成實習之應屆畢業生進行問卷調查，從2016年3月1日至4月30日止，共回收395份有效問卷，有效回收率為92.94%。實證結果顯示，轉換型的領導風格會影響實習生之工作投入，並進一步影響其工作倦怠、工作績效及未來留任意願。本研究亦針對重要的管理意涵有深入的討論，希冀能提供餐旅相關科系及實務業界之參考。

關鍵字

工作投入 ； 留任意願 ； 領導風格 ； 餐旅實習生

並列摘要

The purpose of this study was to investigate the leadership style of managers and how it affects the intern's intention to stay in the hospitality industry. Using structural equation modeling to resolve the relationships between leadership style, job involvement, burnout, job performance, and intention to stay for hospitality interns. A structured questionnaire was designed to collect the empirical data for the study by purposive sampling. A total of 395 useful samples were obtained, yielding an effective response rate of 92.94%. The empirical results reveal that transformational leadership has a positive direct effect on interns' job involvement, and, in turn, that it indirectly affects burnout, job performance, and intention to stay. The results of this study provide managerial implications from hospitality intern's view points and also suggestions that may be useful for further research.

並列關鍵字

job involvement ； intention to stay ； leadership style ； hospitality intern

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