品質機能展開於6σ品質系統之個案研究

A case study for Quality Function Deployment in 6σ Quality System

林東成 ； 陳婉茹 ； 孫明瑋 ； 陳宜賢

《工業科技與管理學刊》 1卷 (2006/12) Pp. 73-90

https://doi.org/10.6604/JITM.2006.1.5

摘要

6σ是最好的產品／服務，是產生利潤的方法。一個成功的6σ品質系統取決於符合與超越顧客今天、明天與明年的需求、要求、與期望。一個顧客導向的企業一開始即傾聽顧客聲音與企業的聲音，那是他們對公司產品／服務的要求與期望。品質機能展開是轉換顧客的要求，即新產品／服務的概念階段時顧客－市場－設計間之介面，且有效的連接顧客、設計、製造與供應商。本研究以實例說明6σ品質系統於定義階段中之品質機能展開，以甲廠牌汽車為例，為瞭解顧客需求，採用問卷調查方式搜集顧客聲音。其中，品質機能展開嚐試為該廠牌全新款式汽車建構－品質屋，期將顧客需求植入產品中。

關鍵字

6σ品質系統 ； 顧客聲音 ； 企業的聲音 ； 品質機能展開 ； 品質屋

並列摘要

6σ is to be best-in-class in products/services, the way to create profit. The success of a 6σ quality system is determined by meeting and exceeding customer needs, requirements, and expectations today, tomorrow and next year. Being a customer-oriented business begins by listening to Voice of Customer (VOC) and Voice of Business (VOB) what it is our customers require and expect of the products/services we provide. Quality Function Deployment (QFD) is translating customer requirements, i.e., customer-marketing-design interface at the concept stage of new products/services, and effective linkage between customer, design, manufacturing, and supplier. Herein, we demonstrate QFD in the define stage of 6σ quality system. The case study is a car company, in order to find out critical business requirement and apply a questionnaire gathering voice of customer, understanding customer needs. In QFD, the working tool is the House of Quality for a brand new car of the car company, and will the customer requirements design-in it.

並列關鍵字

6σ Quality System ； Voice of Customer ； Voice of Business ； Quality Function Deployment ； House of Quality