應用CMMI於早餐速食連鎖店組織訓練流程改善之研究

Applying CMMI to the Organizational Training Process Improvement of a Breafast Fast Food Chain

廖岳祥(Anthony Y. H. Liao) ； 陳麗珠(Li-Chu Chen) ； 李忠堯(Sze-Yao Li) ； 廖晉宏(Chin-Hung Liao)

《管理科學研究》 2007特刊 (2007/12) Pp. 221-234

https://doi.org/10.6873/MSR.200712/SP.0016

摘要

近年來，台灣經濟快速成長、國民所得提高、飲食習慣的改變與外食人口增加，使得早餐速食連鎖店成長速度倍增。多數加盟店剛成立時，面臨許多經營上的困難，特別以員工管理為主要議題。因此，本研究應用IDEAL模式，導入能力成熟度整合模式(CMMI)之組織訓練流程領域，以改善原有組織訓練流程。藉由流程改善建立完整的員工訓練制度，強化員工的各項素質，進而提昇加盟店的競爭力。本研究分析之成果，將可做為速食連鎖店之重要參考。

關鍵字

CMMI ； 組織訓練流程領域 ； 速食連鎖店

並列摘要

In recent years, due to the fast economy growth, higher national income, the change of eat and drink habits, and the increment of eat-out population, the growth rate of breakfast fast food chain increases rapidly. Therefore, this research applies the IDEAL model in the Organizational Training (OT) process area of CMMI (Capability Maturity Model Integration) to improve the training processes of the organization. Through the process improvement, a complete staff training system is built and the quality of staffs is enhanced, and furthermore the competitiveness of the chain stores is increased. The results of this research could be a good reference for other fast food chains.

並列關鍵字

CMMI ； Organizational Training Process Area ； Fast Food Chain