以台灣知識櫥窗架構建立知識社群管理推動模式之先期研究

A Preliminary Study on Constructing Knowledge Community Management Implementation Model (KCMIM) based on Taiwan Knowledge Window Framework

吳明芳(Wu Ming-Fang)

指導教授 ： 王銘宗

共同指導教授 ： 王淑娟

國立臺灣大學/工學院/工業工程學研究所/碩士(2004年)

https://doi.org/10.6342/NTU.2004.10001

摘要

二十一世紀是所謂「知識經濟」的時代，知識是企業繼勞力與資本後之人類主要生產決定因素，有形資產已不足以用來評斷企業真正的價值，知識資產躍升成企業永續經營的新競爭基準。知識管理成為個人與企業維持競爭優勢的不二法門，知識價值的提升在於知識的分享與再利用，然而人的因素往往是最難以掌控的部分，有鑑於此，「知識社群」可說是累積企業智慧資本最佳的解決方案。
據此，本研究結合台灣知識櫥窗模式與知識社群之內涵，歸納出適用於台灣巨、大型企業之知識管理專案推導通用模型—知識社群管理推動模式(Knowledge Community Management Implementation Model, KCMIM)。基本上分為四階段來推導，包含規劃準備期、系統建置期、社群培育期以及評估維護期等四階段，目的旨在將個人內隱知識轉化成為組織之內隱或外顯知識，累積組織記憶。此外，本研究亦規劃知識分享平台之架構，將有助於組織知識的蓄積、分類、擴散與激發。
為了在實證上顯示此論點之有效性，本研究引述幾家國內企業導入知識管理之具體案例，說明在實務上如何透過社群的概念來達到企業知識創造、分享的目的，藉以歸納結論。本研究之主要貢獻有以下三點：
一、背景分析：探討知識經濟來臨所造成的衝擊，分別由產、官、學的角度來剖析目前環境，進而說明企業推行知識管理之必要性。
二、模型架構：運用台灣知識櫥窗之理論架構融合知識社群的分享概念，提出知識社群管理推動模式(KCMIM)，並規劃知識分享平台之架構。
三、案例研究：分析國內知識管理導入之個案，驗證本研究提出之知識社群管理推動模式(KCMIM)，歸納結論並提出建議。

關鍵字

知識分享平台 ； 虛擬社群 ； 知識管理 ； 知識社群 ； 台灣知識櫥窗

並列摘要

The twenty-first century is so-called an era of knowledge economy. Knowledge has taken the place of labor and capital, and becomes the major production determinant in human society. Tangible assets are not enough to judge companies’ real value, but knowledge assets gradually become the new competition criteria in business market that is for sure. Knowledge management is a necessary tool of maintaining competitive advantages for individuals and companies. The increase of knowledge value relied on the knowledge sharing and reusing. However, humans are mostly the unpredictable factor. For this reason, knowledge community is the best solution to accumulate intellectual capital in organizations.
On these grounds, this research integrates the concept of Taiwan Knowledge Windows (TKW) and knowledge community to generalize a general model, Knowledge Community Management Implementation Model (KCMIM), for Taiwan’s giant and big companies. Basically, this model divided into four stages, which are “Plan and Preparation Stage”, “System Deployment Stage”, “Community Nurturing Stage” and “Evaluation and Maintenance Stage”. The purpose of the model aimed at converting tacit knowledge into explicit knowledge, so as to accumulate organization memory. Besides, this research also tried to scheme out a framework of knowledge-sharing platform, which indeed facilitated the storage, classification, dissemination, and inspiration of organizational knowledge.
In order to demonstrate this point, this research chooses some domestic company cases, and illustrates the implementing process and steps. Then make a conclusion. The main contributions of this research are summarized as follows,
1.Background analysis: Probing into the impact of knowledge economy, this research demonstrates three points of view (industry, government, and academy) to analyze current environment, and further emphasizes the necessity of implementing knowledge management for enterprises nowadays.
2.Model construction: Integrates the concept of Taiwan Knowledge Windows and knowledge community to construct a general model: Knowledge Community Management Implementation Model (KCMIM).
3.Case studies: By means of several domestic case studies, this research attempts to test and verify the model and then made some conclusions and suggestions.

並列關鍵字

Knowledge Management ； Knowledge Community ； Virtual Community ； Knowledge-Sharing Platform ； Taiwan Knowledge Windows

參考文獻

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