政風人員角色衝突之研究 －以鄉（鎮、市）公所為例

A Study of Role Conflicts on Government Ethics Officials at the Level of Township Offices

許聖賢(Sheng-Hsien Hsu)

指導教授 ： 唐代彪

國立臺灣大學/社會科學院/國家發展研究所/碩士(2014年)

https://doi.org/10.6342/NTU.2014.10601

摘要

我國政風單位之設立係以打擊公部門之貪腐問題，期以端正政風、澄清吏治、建立廉能政府為目標，政風單位係屬機關之幕僚單位，理應受到該機關首長之直接指揮、監督以及派免，但地方制度法對於政風人事之「一條鞭」規定，實際運作方面政風人員須聽從上級政風機構或法務部廉政署之指揮與監督，導致產生所謂「雙軌制」的指揮體系之矛盾與特殊現象。
以鄉（鎮、市）公所之政風人員為例，其任免遷調、平時考核、考績及獎懲均由縣市政府政風處轉法務部廉政署辦理，因此政風人員在公所理論上可超然獨立行使其職務，不受任何影響，但因其具有雙重的角色，在公所又需扮演首長的幕僚角色，如果這兩個機關對政風人員的指令有所矛盾時或期望有所落差時，則使得政風人員必須扮演著組織內、外雙重的角色，很容易陷入角色衝突的困境。
本研究以鄉(鎮、市)公所政風主管為研究對象，總計36位受訪者，採用Q方法，發展出56句陳述句，來探討公所政風人員角色衝突的原因類型及政風人員角色衝突現況與調適之道，透過PQMethod程式進行資料分析，歸納出政風人員角色衝突類型可區分為下列四種類型：一、「理想與現實間」衝突型。二、「社會角色期待」衝突型。三、「多重角色扮演」衝突型。四、「角色負荷超載」衝突型。另綜整受訪者之開放性意見，發現鄉(鎮、市)政風人員角色衝突調適之道可區分為四種類型：一、「角色互換、融入機關」。二、「適時紓壓、重新出發」。三、「積極協商、尋求共識」。四、「經驗分享、相互支援」。

關鍵字

政風人員 ； 角色衝突 ； Q方法 ； 貪腐

並列摘要

The establishment of the Government Ethics units in our country aim to combat corruption in the public sector so that the government ethics can be upheld, officialdom purified, and an incorrupt and competent government can be further founded.
However, based on the collective ordinance under Local Government Act regarding the personnel of government ethics, the government ethics officials shall obey and be accountable to superior government ethics agency or department of the Ministry of Justice. A specific phenomenon arises from such dual-track-command contradictory system.
Take the example of the officials of township (city) government ethics hall. Their appointment, relocation, performance appraisal, reward and discipline were implemented by Department of Justice through county and city government ethics agency. While by design the government ethics officials in the hall should be able to exercise of their duties independently and unbiasedly, they in reality face a dilemma inevitably due to the role conflict when confronted with different even contradictory commands from the heads of local government and direct superior government ethics authority.
This research is based on 36 officials from township (city) government political ethics units. Adopting Q Methodology, it develops 56 statements to explore the causes and situations when role conflict occurs and how they handle it. This research processes the data analysis by means of PQMethod program and concludes four types of role conflict: first, the conflict between the ideal and the reality. Second, the conflict of social role expectations. Third, the conflict of multi-role play. Fourth, the conflict of the role overload. Also, the ways of adaptation of the mentioned role conflict are sorted out into another four types according to the comprehensive views of the entire respondents. First, reverse the role and integrate the organ. Second, timely relieve pressure and start over. Third, actively seek consultations for a consensus. Fourth, experience sharing and mutual support.

並列關鍵字

Ethics official ； Role Conflict ； Q Methodology ； Corruption

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