大型購物中心資訊系統建置之策略選擇

The Strategic Selection Reference Model for Implementing ERP Related Information System in Shopping Mall

李宇長(Yuchang Lee)

指導教授 ： 曹承礎

國立臺灣大學/管理學院/資訊管理學研究所/碩士(2006年)

https://doi.org/10.6342/NTU.2006.01491

摘要

論文摘要
ERP資訊系統的導入建置常為企業經理人因應外在環境挑戰及企業營運成長所面臨思考之重要課題，ERP資訊系統的合理運用可以幫助企業內部流程與業務操作之合理化，而強調整合性的系統功能，更可為企業日常營運，提供必備的電腦化運作及管理性分析報表。
但是ERP系統的導入是一個複雜且具有一定實施難度的專案，必須把管理經驗、行業經驗和資訊技術導入這三者結合在一起，實現有效的整合，並運用良好而嚴謹的專案管理，才能確保專案的成功。因此，如何在資訊系統的建置前，因應企業的特性作良好的規劃與策略選擇，選出最適的解決方案與合作夥伴(廠商)便至關重要，可能決定了系統導入專案一半的成敗。
過去ERP系統的探討在學術界及實務上大多以製造業為主，較缺乏流通零售業ERP系統導入應用的討論與研究。本研究將以環球購物中心之ERP資訊系統導入建置專案為案例，以個案研究的方式，輔以論文研究上所歸納的資訊與資料，對資訊系統規劃建置之策略選擇，提出研究報告。

本研究報告將包括以下幾項主要內容：
1. 瞭解台灣地區購物中心的概況及發展
2. 瞭解ERP資訊系統及其於購物中心上的應用
3. 歸納出一套有系統的工具及方法，做為購物中心資訊系統
規劃建置策略選擇之參考模型
4. 應用此一參考模型至論文研究之個案，提出討論建議與結
　　　　　論

關鍵詞：
ERP資訊系統
購物中心
資訊系統規劃建置之策略選擇

關鍵字

ERP資訊系統 ； 購物中心 ； 資訊系統規劃建置之策略選擇

並列摘要

THESIS ABSTRACT

The Strategic Selection Reference Model for Implementing ERP Related Information System in Shopping Mall

The business challenge for an enterprise is huge and the environment is changing rapidly. To sustain a continuous growth, thinking of implementing an ERP related information system becomes a common topic for the management team. A well deployed ERP related information system can help the enterprise run its business process and operation smoothly, the well-known integrated system functionality can provide the computerized transactions and essential management reports for supporting the regular business operation running more efficient.

An ERP system implementation is a tough and complicated project. It needs to effectively combine the domain knowledge, management experience, and the information technology, plus the rigorous project management, to ensure the project success. Thus a thorough plan and strategy based on the specific situation of the enterprise to come out a vendor and solution selection criteria in order to choose the most suitable solution partner for the information system implementation becomes very important, which may lead the project in a high percentage successful rate.

The major focus of the ERP systems, both in academic research and practical applications, are in the manufacturing related fields. There are not many discussions or researches of the ERP systems which apply to the retail business, especially for the Shopping Mall. This study is based on a real case research of the ERP system implementation for Global Mall Shopping Center, together with the literature reviews and analysis, to come out a reference model of strategic selection criteria in implementing the ERP system for the shopping mall related retailing business.

The study includes the following main items：
1. Understand the Shopping Mall and its overall 　
　　　　　status in Taiwan Market.
2. Understand the ERP systems and its applications
　　　　　in Shopping Mall.
3. Based on the sources from the real case and
　　　　　literature studies, do a systematic analysis to
　　　　　conclude a reference model of the strategic
　　　　　selection criteria for Shopping Mall ERP related 　　　　　information system implementation.
4. Apply this reference model to the real case
　　　　　studies, presenting applicable recommendation
　　　　　and conclusion.

Key Words：
ERP Systems
Shopping Mall
Strategic Selection Criteria for ERP
　　　　　implementation

並列關鍵字

ERP Systems ； Shopping Mall ； Strategic Selection Criteria for ERP implementation

參考文獻

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