軟體組織之度量與分析流程模式研究--以A公司為例

The Study of Measurement and Analysis Process Model for Software Organization -- A Case Study on A Company

駱聰元(Tsung-Yuan Luo)

指導教授 ： 翁崇雄

國立臺灣大學/管理學院/資訊管理學研究所/碩士(2008年)

https://doi.org/10.6342/NTU.2008.10338

摘要

能力成熟度整合模式CMMI是用來評估及改善軟體開發過程及開發能力，並且協助軟體開發者持續改善軟體流程架構及品質，進而提昇軟體專案組織之軟體開發管理整合能力，達成軟體發展之功能正確、時程縮短、成本降低及確保品質等目標。CMMI將度量與分析（MA）訂定在組織成熟度第二級以上必備的能力，其目的是發展與維持度量能力，以支援與管理資訊需求，由此可見度量與分析是組織流程邁向高成熟度等級所必需之基礎。藉由度量與分析機制，可以蒐集到專案開發過程中的各項相關資料，經過各種分析方法所得出的資訊，便可作為流程改善及品質管理的依據，並作為管理者在決策制定時的參考。
本研究主要是以CMMI之度量與分析（MA）流程領域為主軸，來研究其模式如何實現，首先針對與本研究相關之主題的文獻資料、國際標準相關之度量方法與流程、各種度量與分析模式進行廣泛地蒐集與彙整。建構一個CMMI度量與分析流程元件的模式，並針對此模式之各項細節進行定義與說明。藉由一個案例進行導入示範說明，以協助其他軟體組織在未來導入CMMI度量與分析流程元件時，能提昇工作效率並有效累積各種度量資訊。

關鍵字

能力成熟度整合模式 ； 度量與分析 ； 成熟度

並列摘要

The purpose of CMMI is not only to appraise and improve the software development processes and development skills, but also help individuals improve the software process structure and its quality continuously. Henceforth, promote the organization’s capability to integrate and manage software development, and eventually, meet the functional requirement precisely, condensing the schedule, cost curtailment and quality assurance. The purpose of measurement and analysis being set at CMMI maturity level 2 is to develop and sustain the measurement capability that is used to support and manage information needs. This proves the necessity and importance of measurement and analysis the base for the organization to migrate to a higher level of maturity. By means of this facility, the relevant data produced during the development process can be gathered and the analyzed results be used as the base of process improvement and quality management. Furthermore, serve as the reference for policymaker to make policy.

This study centers on measurement and analysis of CMMI and tries to develop a concrete model. To broadly collect and compile any documentation, any kind of measurement and analysis model and international criteria for measurement method and process that’s related to this study. Build up a model of CMMI measurement and analysis process template and proceed to definitions and descriptions in detail. Demonstrate the implementation by means of a case study. This is to assist other organizations while implementing a process template of measurement and analysis of CMMI to boost work efficiency and to accumulate the organizations’ measurement reserves effectively.

並列關鍵字

CMMI ； Measurement an Analysis ； maturity level

參考文獻

[17] Alejandro Jose Bianchi , “ Management Indicators Model to Evaluate Performance of IT Organizations ＂ ,Management of Engineering and Technology, 2001.

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[26] David Card ,“Integrating Practical Software Measurement and the Balanced Scorecard ＂ ,27th Annual International Computer Software and Applications Conference ,2003.

[27] David Card and Robert Maclver ,“Applying PSM to Enterprise

[28] Hall , T . and N . Feuton , " Implementing Effective Software Metrics Program , "IEEE Software , Mar . / Apr . 1997 , pp . 55 -64．