資訊科技投資對組織績效之關係研究

The Study of the Correlation Between Information Technology Investments and Organizational Performance

陳品宏(Ping-Hung Chen)

指導教授 ： 翁崇雄

國立臺灣大學/管理學院/資訊管理學研究所/碩士(2004年)

https://doi.org/10.6342/NTU.2004.02374

摘要

近年來，由於資訊化的快速發展，組織對於資訊科技的投資普遍持續增加。然而，過去許多實證研究卻無法在資訊科技投資與組織績效間獲得明確、一致的影響關係。Bryjolfsson(1993)指出了過去研究的缺失，包括了衡量錯誤、投資和效益間的延遲、獲利效益的重新分配與抵消、和資訊科技資源的管理不善等。此外，Sircar et al.(1998)、Shafer & Bryd(2000)、Santhanam & Hartono(2003)的研究所獲得不錯的研究結果，顯示資訊科技投資對組織績效關係是一相當值得研究的議題，更是組織在資訊科技投資上的重要評量。
為了解決這些問題，清楚地，需要一個可以排除Bryjonlfsson(1993)所提缺點及具資源管理改善觀點的資訊科技投資評量方法。本研究提出了一個可衡量資訊科技投資的評量架構。在這篇研究中，我們使用超過200家台灣各產業公司的資料來說明，這包括了資訊科技投資及各項營運產出資料，而用來確認架構的資料在品質和數量上超越了先前的研究，因此允許適當的分析。透過研究過程、架構應用與分析後，我們發現數項結果，這些結果促使本研究認為組織若能適當管理資訊科技資源，對組織績效將會有正面效益的影響。

關鍵字

資訊科技投資 ； 資料包絡分析法 ； 績效評估 ； 組織績效

並列摘要

In recent years, due to the rapid development of information technology, organizational investments in IT are increasing substantially. However, many empirical studies in the past do not definitely indicate the corresponding improvements on the relationship between IT investments and organizational perfor- mance.Bryjolfsson(1993) pointed out the shortcomings in the past researches, including mismeasurements of input and output datas, lags between cost and benefits, redistribution and dis- sipation of profits, mismanagement of IT. Moreover,from resea- rches of Sircar et al.(1998),Shafer & Bryd(2000),Santhanam & Hartono(2003), they also have obtained the great results,show-
ing this issue is worth for doing the research.Again,the resu-lts show the importants of the evalution in organizational IT investments.
To solve these problems, clearly, we need the proper IT ev- aluation methodologies that can eliminate disadvantages propo- sed by Bryjonlfsson(1993), and a way to improve the resource management in IT investments.This paper proposes a framework for evaluating investments in IT.In this study, we illustrate with more than 200 Taiwanese companies which belong to differ- ent industries, including IT investments and several business outputs. The datas used to validate the framework exceed that used in previous analyses in both quality and quantity.There- by,the study can provide an appropriate analysis. Through res- earch process,framework application and ananlysis, these resu- lts we have found facilitate us to believe if an organization can manage IT resources well, IT investments will have positi- ve effects on organizational performance.

並列關鍵字

Data Envelopment Analysis ； Information technology investments ； Performance evaluation ； Organizational performance

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