工作福祉、工作壓力以及工作滿意度的關連性探討--以蒙古醫師為例

A study on work-related stress, job satisfaction, and employee welll-being of physicians in Mongolia

Dolgormaa Gantumur(Dolgormaa Gantumur)

指導教授 ： 邱瓊萱

臺北醫學大學/管理學院/醫務管理學研究所/碩士(2018年)

摘要

ABSTRACT

BACKGROUND: In 2017, according to WHO comprehensive reports, more than 300 million people struggle with depression. A negative working environment may lead result in physical and mental health problems, increase absenteeism and lost productivity. The job satisfaction among healthcare workers is crucial in health care utilization and health care quality.
AIM: To determine employee well-being in the workplace and how it is affected by job satisfaction and work-related stress
METHOD: 326 physicians were enrolled in this study. Employee well-being was measured by the JAWS 5-point Likert scale. Job satisfaction was measured by Minnesota Satisfaction scale. Work-related stress was measured by ten items. Descriptive statistics were used to describe the characteristics of the sample. Correlation analysis and hierarchical regression analysis (enter step) was used asses the relationship between employee well-being and work-related stress. One-way ANOVA and Independent T-test were utilized to determine whether there is any statistically significant difference between control groups and job satisfaction, employee well-being, work-related stress variables.
RESULTS: Among all participants, negative well-being score was higher than positive well-being. Work-related stress had a negative and significant effect on employee well-being (p<0.01). The job satisfaction and well-being of physicians working in tertiary hospitals were higher than those working in secondary hospitals; however, work-related stress was higher among physicians working in tertiary hospitals. Elder physicians presented higher job satisfaction and higher well-being compared to younger physicians (p<0.05). Surgeons had higher job satisfaction than other specialist physicians (p<0.05).
CONCLUSION: High level of stress at the workplace among physicians working at public hospitals in Mongolia resulted in negative emotional well-being.

KEYWORDS: Employee well-being, job satisfaction, work-related stress, physicians, Mongolia

關鍵字

工作福祉 ； 工作壓力 ； 工作滿意度 ； 蒙古 ； 醫師

並列摘要

ABSTRACT

BACKGROUND: In 2017, according to WHO comprehensive reports, more than 300 million people struggle with depression. A negative working environment may lead result in physical and mental health problems, increase absenteeism and lost productivity. The job satisfaction among healthcare workers is crucial in health care utilization and health care quality.
AIM: To determine employee well-being in the workplace and how it is affected by job satisfaction and work-related stress
METHOD: 326 physicians were enrolled in this study. Employee well-being was measured by the JAWS 5-point Likert scale. Job satisfaction was measured by Minnesota Satisfaction scale. Work-related stress was measured by ten items. Descriptive statistics were used to describe the characteristics of the sample. Correlation analysis and hierarchical regression analysis (enter step) was used asses the relationship between employee well-being and work-related stress. One-way ANOVA and Independent T-test were utilized to determine whether there is any statistically significant difference between control groups and job satisfaction, employee well-being, work-related stress variables.
RESULTS: Among all participants, negative well-being score was higher than positive well-being. Work-related stress had a negative and significant effect on employee well-being (p<0.01). The job satisfaction and well-being of physicians working in tertiary hospitals were higher than those working in secondary hospitals; however, work-related stress was higher among physicians working in tertiary hospitals. Elder physicians presented higher job satisfaction and higher well-being compared to younger physicians (p<0.05). Surgeons had higher job satisfaction than other specialist physicians (p<0.05).
CONCLUSION: High level of stress at the workplace among physicians working at public hospitals in Mongolia resulted in negative emotional well-being.

KEYWORDS: Employee well-being, job satisfaction, work-related stress, physicians, Mongolia

並列關鍵字

employee well-being ； job satisfaction ； work-related stress ； physicians ； Mongolia

參考文獻

REFRENCES

(NIOSH), T. N. I. f. O. S. a. H. (May 11, 2016). Stress at work. from https://www.cdc.gov/niosh/docs/99-101/

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Araújo, J., & Pestana, G. (2017). A framework for social well-being and skills management at the workplace. International Journal of Information Management, 37(6), 718-725.

Aziri, B. (2011). JOB SATISFACTION: A LITERATURE REVIEW. Management Research & Practice, 3(4).