台灣中小企業受到資訊科技快速成長的衝擊,也面臨轉型或是導入資訊系統(如ERP,SCM,CRM等),來增加自身競爭力和商業利益。但資訊系統導入,其設計理念未必與導入企業所需企業流程完全吻合,或是沒有增值企業價值的活動或是增加價值活動的產生,而致使一個資訊系統導入往往失敗。因此在企業導入資訊系統時,是否依據自身電子化能力,並針對企業本身的價值活動,去發展適合自身企業的作業模式。 本研究之主要目的在於IT導入企業,找出IT導入實質效益為何,並針對企業價值活動的影響因素有哪些,並探討企業價值活動與電子化程度之間的關係研究;本研究是採用個案的方式進行,以深入訪談的方式,並以問卷出來的結果;其中問卷是採取二次問卷的方式進行,根據第一次問卷所彙整出來的資料,發展出二次問卷,而在統計驗證方面,是以敘述統計來驗證與受訪者的所輸入的資料是否一致,藉著訪談與統計的資料來分析推論出一些結果。 從本研究資料分析發現,智邦公司導入系統後,發現研發價值活動高,可以發現內部流程、外部流程、組織運作策略重視度高,電子化應用能力相對程度高,零組件採購價值活動附加價值高,組織運作與策略、外部流程重視度高,電子化應用能力應用愈高,製造價值活動的程度,則內部流程,外部流程相對程度較高,倉諸價值活動的程度則內部流程,外部流程,電子化應用能力相對程度高。
With impacts of rapid growth of Information technologies on the medium or small business of manufacture industry in Taiwan, many industries are facing how to adopt information technologies to get competitive advantage and commerce profit. But information system of design concept are often not fitting business process or adding value activities for enterprise and finally making the system failure. While the companies adopt information technologies, they must concern basing their e-capability and business process to develop operation model. The main purposes of the research are to find the real beneficial result when adopt information technology and find the relationship among the system implementation eCapability and Value Manufacturing Activity . The research adopts case study by case depth interview and aided by the method of the questionnaires. And in the questionnaires, we use second questionnaire. According to first collection of the data, we design the second questionnaire and to verify the correct of data by people’s interview and detect some results. According to the data of research, the Accton adopt the information technology, we find out the higher value activity of R&D, while the significant level of internal procedure, external procedure, organizational strategy and e-Capability is higher. And the value activity of key components purchasing is higher, while, the significant level of external procedure, organizational strategy is higher. And the value activity of the manufacture is higher, while the significant level of internal procedure is higher. And the value activity of warehouse is higher, while the significant level of internal procedure, external procedure and e-Capability is higher.