供應鏈成員間資訊環境之研究─以Ｃ企業供應鏈體系為例

Information Environment between Supply Chain Members─The Case of C Corp. Supply Chain System

陳崇銘(Chung Ming Chen)

指導教授 ： 林耀欽

元智大學/資訊學院/資訊管理學系/碩士(2000年)

摘要

本研究主要目的是「探討供應鏈成員資訊環境本質與不同成員間資訊環境之比較」，藉由定性研究中的個案研究方法，針對夥伴關係較強的產業，深入調查其供應鏈體系不同成員間資訊環境的差異。鑒於過去供應鏈成員間關係運作的研究多停留在靜態、短期範圍，本研究將供應鏈體系視為「有機體」，整個體系除了內部成員間相互影響之外還不斷隨著外界環境的變化而自我調整，因此在理論架構方面採用Davenport[1997a]資訊生態理論中的資訊環境為立論基礎，包含資訊策略、資訊行政制度、資訊行為與文化、資訊幕僚、資訊流程、資訊架構等六元素，以現象探索與觀察發現為目的所進行之過程研究，透過產業最佳實務個案調查，推論出供應鏈成員間資訊環境比較表以及十項具體之研究發現，以提供政府推動產業電子化的策略參考構築具有競爭力的產業加值鏈。本研究根據文獻立論、資料收集、現象觀察與個案資料蒐集、整理、分析、比較、推導，歸納出以下研究結論與發現：
1.對資訊環境的誤解；從個案訪談中發掘業界普遍對「資訊環境」的認知僅侷限於數位化作業平台的技術議題，缺乏更重要的策略、行政制度、行為文化、人員、作業流程的等非技術議題考量；
2.供應鏈成員間資訊環境之比較發現；除了找出供應鏈成員間資訊環境比較表之外，更歸納出十項具體的發現；
3.供應鏈成員間資訊環境改善建議；透過教育方式、建立產業供應鏈流程標準協定以及採行應用服務供應商委外方式等三項建議來改善供應鏈成員間資訊環境。
在研究貢獻方面，本研究歸納出十項具體發現可為供應鏈資訊環境相關研究建立理論基礎；另外實務貢獻上，本研究深入探討供應鏈成員夥伴關係本質讓企業瞭解健全企業資訊環境與維持供應鏈夥伴關係之重要，甚至可作為政府在推動產業自動化與電子化施政之策略參考。

關鍵字

供應鏈成員 ； 資訊環境

並列摘要

The purpose of this thesis is aimed to “understand the nature of information environment from ecological aspect and identify/compare the information environment between supply chain members” under notebook PC manufacturing sector. By using case-study method of qualitative research, we selected the best-practices, C Corp., under given sector and one of collaborated companies, S Ltd., at industrial cluster of C Corp. as our domain. In order to explore and explain interdependent relationship between this arbitrary members, we were regarded supply chain system as organic structure and introduced Information Ecology model (Davenport[1997a]) into our theoretical building blocks with information strategies, information politics, information behavior and culture, information staff, information process and information architecture for constructing information environment, respectively.
This study is intended to answer “What is the difference on information environment between supply chain members, in order to achieve the goal of effective information environment.” According to the results of our study that is based on data collection, analysis and reasoning through empirical investigation. We identified the information environment between supply chain members even more pointed out the interaction with them and generalized several finding during survey based on six elements of information environment.
Hence, we can derive three significant conclusions as following:
1) Misunderstanding of Information Environment;
2) Discoveries on Information Environment between Supply Chain Members;
3) Suggestion of Information Environment between Supply Chain Members for Improvement.

並列關鍵字

Supply Chain Members ； Information Environment

參考文獻

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[4] Barrett, S.B. and B. Knosynski, “Inter-organization Information Sharing System”, MIS Quarterly, pp. 93-105, December 1982.

[10] Christopher, M., Logistics and Supply Chain Management, 2nd Edition, Prentice Hall, April 1999.

[11] Cooper, J.C., “Logistics Strategies for Global Business”, Internal Journal of Physical Distribution and Logistics Management, pp. 12-23, 1993.