A Study of the Relationships among Communication Satisfaction, Job Satisfaction, Job Performance and Turnover Intention--Evidence

A Study of the Relationships among Communication Satisfaction, Job Satisfaction, Job Performance and Turnover Intention--Evidence from Y Group Enterprise

裴佛戈(Francisco Bernardo Vega Chang)

指導教授 ： 莊立民

共同指導教授 ： 李元墩

長榮大學/管理學院/經營管理研究所(博)/碩士(2007年)

https://doi.org/10.6833/CJCU.2007.00028

並列摘要

Some of the studies have been conducted on the theory and practice
of organizational communication in Taiwan, the Republic of China.
Most communication satisfaction research has been conducted in
relationship to job satisfaction. However, there is a growing interest in
the relationships between communication satisfaction, job performance,
and turnover intention recently. The study explored these outcomes in
relationship to each other and to the selected demographic variables at the
Y Group Enterprise, one of the largest private paper manufacturing
corporations in Taiwan. The researchers used Communication
Satisfaction Questionnaire (CSQ), Job Performance Questionnaire (JPQ),
Job Descriptive Index (JDI) and Turnover Intention Questionnaire (TIQ).
For using in this and future studies, they developed the “Communication
Satisfaction — Organizational Outcome” research model. The results of
this study showed that employees had a slight satisfaction with
communication in their organization, a higher job performance level than
average, and an almost neutral position toward turnover intention. There
was a positive and significant relationship between communication
satisfaction, job satisfaction and job performance; a negative and
significant relationship between communication satisfaction and turnover
intention. Results also revealed that the higher the level of
communication satisfaction, the higher the level of job performance, and
the lower the level of turnover intention.

並列關鍵字

Communication Satisfaction ； Job Satisfaction ； Job Performance ； Turnover Intention

參考文獻

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