工作壓力、工作滿足、社會支持與情緒管理對工作績效影響之研究－以法務部調查局人員為例

A Study of Work Stress ,Job Satisfaction,Social Support , Emotion Management Impact on Job Performance － Take Ministry of Justice Inverstigation Bureau as Example

盧武正(WU-CHENG LU)

指導教授 ： 林傑毓

長榮大學/管理學院/高階管理碩士在職專班(EMBA)/碩士(2008年)

https://doi.org/10.6833/CJCU.2008.00131

摘要

中文摘要 由過去文獻提到工作壓力、工作滿足與工作績效間具有影響，但隨著工作環境的改變，人們對於社會的支持越顯重要，由於調查局為公務機關，當部門主管評核或是民眾檢視公務人員工作績效時，不應只是單純的以結果論英雄，甚至是刻版標籤化，只求成效，不計過程，因而影響各部門的運作，有鑑於此，因此，本研究將工作滿足、情緒管理作為中介變項。而以社會支持為干擾工作績效的變相。 本研究架構以工作壓力為前置變數，工作績效為依變數，工作滿足與情緒管理為中介變數，社會支持為干擾變數進行實證。瞭解工作壓力影響工作績效的效果大，亦或是工作壓力透過工作滿足與情緒管理影響工作績效效果大。以及社會支持對工作績效是否存在干擾效果。過去相關文獻大都以產業界為實證對象，本研究選擇以調查局公家機關為研究對象，是因為公家機關給人感覺都是僵化的處理業務，為了隨著時代潮流的求心、求變、求進步，因此，將先從人員在工作上的態度和反應來瞭解工作績效是否可以提升。 實證結果顯示：(1)工作壓力、工作滿足、情緒管理與工作績效彼此間皆有相關。(2)工作滿足與情緒管理對工作績效確實存在中介效果。(3)社會支持對於工作績效中任務績效存在干擾效果，而於工作績效中脈絡績效卻不存在干擾效果。

關鍵字

調查局、工作壓力、工作滿足、社會支持、情緒管理、工作績效

並列摘要

Abstract

This research mention working pressure, work satisfied to have influence with working performance in the past, but with the change of the working environment, it is important that people's support to the society shows, because the investigation bureau is a public affair organ, when department's executive accesses or the people look over government functionary's working performance, should only talking about hero with result simple, cut blocks for printing the label, only ask the effect, disregard the course, therefore influence the operation of every department, in view of this, so research this meet job, mood is it one as the intermediary to manage. And the one that regarded supporting in the society as and interfered working performance is in a disguised form.

Originally this research structure regards working pressure as the leading parameter, the working performance, in order to depend on parameters, the work is met and managed with mood for intermediary's parameter, the society supports and carries on the real example in order to interfere parameters. Understand working pressure influence working result of performance heavy, or working pressure meet with mood is it influence working performance result heavy to managing through work also. And whether the society has result of interfering to the working performance to support. Relevant documents mostly regarded industrial circle as the real example target in the past, originally grind and choose to regard public organ of investigation bureau as the research object, because the public organ feels it is the rigid treatment business for somebody, for asking the heart, changes pressure, asking progressing with the tendency of the day, so, will come to understand from personnel's attitude and response first on the work whether working performance can be improved

並列關鍵字

Ministry of Justice Inverstigation Bureau,Job Stress,Job Satisfaction, Social Support, Emotion Management, Job Performance

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