公務人員工作輪調、工作滿足與離職傾向關係之研究—以臺南市各區公所為例

A Study of the Relationship among Job Rotation, Job atisfaction and Turnover Intention of Civil Servants: A Case Study on District Offices in Tainan City

郭敏雄(Kuo,Min-Hsiung)

指導教授 ： 李元墩博士

長榮大學/管理學院/高階管理碩士在職專班(EMBA)/碩士(2012年)

https://doi.org/10.6833/CJCU.2012.00204

摘要

摘要
文官考試任用，是來自人民的託付，而服務大眾是何等神聖的工作，公務人員應自當把握，做到最基本的清廉勤政。人是有惰性的、是需要激勵的，擁有鐵飯碗加持的公務人員，如果不能時時自省、惕勵自己，不斷學習與成長，很快的就會遭淘汰。
臺南市長賴清德為培育人才、建立清廉的政府，開五都先例，市府所屬機關公務人員自民國100年9月起實施「職期調任制度」，市府及所屬機關之公務員期滿一律遷調；事涉敏感的發照、採購等業務更縮短輪調期，且擴及約聘僱人員。強調職期輪調制度有二個面向：一、積極正面的增加歷練機會；二、防止弊端的產生，讓公權力的行使可以超然公正與公平。兩者相輔相成，使公務體系充滿朝氣並展現清流。
本研究以臺南市37個區公所之公務人員為研究對象，共發放382份問卷，回收350份問卷，有效問卷329份，回收率分別為91.6%、86.1%，並應用變異數分析、線性迴歸分析、層級迴歸分析等統計方法驗證本研究之假設，所得結果如下：
1.工作輪調在個人基本變項上均無顯著差異。
2.工作滿足在個人的學歷上有顯著差異，至於性別、年齡、年資、婚姻狀況及學位均無顯著差異。
3.離職傾向在個人的婚姻狀況、學歷上有顯著差異，至於性別、年齡、年資及職位均無顯著差異。
4.工作輪調對工作滿足有正向顯著影響。
5.工作輪調對離職傾向無顯著影響。
6.內在滿足對離職傾向沒有顯著影響；而外在滿足對離職傾向有負向顯著影響。
7.工作滿足在工作輪調與離職傾向之間並無中介效果。
最後就本研究之研究發現與管理意涵作探討，並具體呈現研究貢獻與建議，以供學術界與公部門主管機關作為參考之用。

關鍵詞：臺南市區公所、工作輪調、工作滿足、離職傾向

關鍵字

臺南市區公所 ； 工作輪調 ； 工作滿足 ； 離職傾向

並列摘要

Abstract
After passing civil service entrance examinations, civil servants are employed to provide public service to people based upon their expectations. Having such sacred job and national duty, civil servants have the responsibility of being honest and diligent. Laziness may be human nature, but civil servants cannot be satisfied and settled with his or her stable job and fixed salary, they need to keep learning through self-reflection and self-advancement so that they would not be replaced.
Upon implementing an honest government and cultivating talents, Dr. Ching-te Lai, mayor of Tainan City, plays a leading role among five municipalities by setting up and implementing “Job Rotation by Fixed-term” system for civil servants since September 2011. Civil servants of city governments and authorities are required to undertake several short-term literal job changes. Employees who are in charge of license issue or purchase affairs in particular will be assigned to another job within shorter time, and contract employees are no exception. Two merits are expected by taking job rotation: first, to offer more positive learning opportunities and experiences for employees. Second, to avoid corruption and bribes, so that the exercise of public power is fair and effective. As long as these two goals are successfully achieved, public service system would be better and more effective.
This is a questionnaire-based study. Thirty-seven public servants of Districts Official in Tainan were subjects who participated in this study. A total of 382 questionnaires were issued with a return rate of 91.6%. From the collected 350 questionnaires, 329 samples are valid with applicable rate of 86.1%. The data is analyzed by using statistical methods such as analysis of variance (ANOVA), regression analysis, and hierarchical regression analysis to approve the assumption of this study. The findings of this research are as follows: 1. There is no significant difference between job rotation and personal background variables. 2. There is significant difference in terms of job satisfaction on personal background variables, but there is not between gender, age, seniority, marital status, and educational level variables. 3. There are significant differences in turnover intention in terms of employees’ marital status and educational background, while there is no significant difference in turnover intention in terms of sex, age, seniority and assigned duty. 4. Job rotation has positively significant influence on job satisfaction. 5. Job rotation has no significant influence on turnover intention. 6. Internal satisfaction has no significant influence on turnover intention, whereas external satisfaction has significant influence on turnover intention. 7. There is no mediating effect of job satisfaction between job rotation and turnover intention.
Based on the research results and management implication, this study comes up with concrete suggestions as references for academic sectors and public sector authorities.

Keywords: District Offices in Tainan, Job Rotation, Job Satisfaction, Turnover Intention

並列關鍵字

District Offices in Tainan ； Job Rotation ； Job Satisfaction ； Turnover Intention

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