非營利組織志工教育訓練、工作投入與組織承諾關係之研究—以台南地區兒童福利機構為例

A Study of the Relationships among Volunteer Education and traing, Job Involvement and Organizational Commitment for Non-Profit Organizations : An Empirical Research of Child Welfare Agencies in Tainan Area

郭軍毅(Jun-Yi Kuo)

指導教授 ： 李元墩

共同指導教授 ： 池福灶

長榮大學/管理學院/經營管理研究所(博)/碩士(2010年)

摘要

非營利組織是具有獨立、自主與公益的民間特性組織。近年非營利組織的興貣的主要原因，是源於公民社群對政府無力回應民眾需求的反彈，期待能夠藉由民眾與公益團體來採取直接的公益行動，以來協助改善公共服務的品質。相同的，社會福利機構為非營利組織的一環，在「兒童是國家未來的主人翁」的認知下，兒童福利機構一直是眾多非營利組織中，除了宗教性非營利組織之外相當典型的類別。對非營利組織而言最重要尌是人力資源，本研究擷取了三個對人力資源管理重要的三個構念，分別是教育訓練、工作投入與組織承諾且參考各文獻後發現三構念間可能的關係，故本研究以兒童福利機構的志工來驗證這三構念之間的關聯性。
本研究以台南縣市兒童福利志工為施測對象，採分層立意抽樣法發放200份問卷，回收有效問卷為138份並利用統計軟體分析驗證本研究假設。根據統計分析結果歸納出研究結論如下：1.教育訓練、工作投入與組織承諾兩兩之間有顯著正向相關且有顯著正向影響2.教育訓練、工作投入在部分個人基本變項存在部分顯著差異。

關鍵字

非營利組織 ； 志工 ； 教育訓練 ； 工作投入 ； 組織承諾 ； 兒童福利機構

並列摘要

Non-profit organization is an independent, autonomous and non-governmental characteristics of public organizations. In recent years, the main reason for the rise of non-profit organization, is the response from citizens on the government is unable to rally the public's needs and look forward to by the public and public interest groups to direct the public to take action to improve the quality of public services. The same, social welfare organizations for non-profit organizations, part of the "children are the future masters of country," the cognitive, the child welfare agencies have been many non-profit organizations, besides religious non-profit organizations rather than typical classes. On the non-profit organization is the most important human resources, this study captured the three important constructs of human resources management ,there are education and training, job involvement and organizational commitment. Therefore ,this study select the child welfare agencies to verify the relationships among three constructs.
In this study, the researcher chose the volunteers of child welfare agencies in Tainan area as subjects. After using stratified and purposive sampling, there were 138 effective questionnaires returned among 200 questionnaires distributed. The data were analyzed by a variety of statistical methods, such as regression analysis, Pearson product-moment correlation, hierarchical regression analysis and ANOVA to testify the hypotheses of this study and fit-appropriation model of theory building. According to the research, the following conclusions are obtained:1. Education and training—job involvement,job involvement—organizational commitment, and education and training—organizational commitment have a significant and positive correlation and influence between the two constructs. 2. Education and training, job involvement, have some significant difference in some individuals.

並列關鍵字

non-profit organizations ； volunteers ； education and training ； organizational commitment ； job involvement ； child welfare agencies

參考文獻

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