本研究旨在以台灣半導體業之工廠現場為範圍,探討工廠基層幹部在進行現場管理工作時所面對的管理問題,及幹部本身對現場管理的認知程度與實際做法。利用本研究所架構的現場管理模式,提供基層幹部在思考如何解決現場問題時一個觀念上的改善方向,期盼結論能提供實務界作為提升基層幹部現場管理能力之參考,也能對培訓現場基層幹部有所助益。 本研究主要以文獻探討與個案訪談的方式進行;研究流程首先整理文獻中基層幹部在現場管理上應具備的思考觀念與管理方式;接著進行初次實務訪談,蒐集基層幹部之現場管理做法與常見之問題,與文獻探討之理論部分相結合,架構出本研究之現場管理模式及訪談內容。最後以個案訪談的方式,與受訪個案公司生產部門之中高階主管及基層幹部進行深入訪談,歸納訪談內容後進行比較與探討,以得到本研究之結論與建議。 本研究歸納出之結論包含:建立員工自主管理的團隊、全員全力應可靠基層幹部充分了解所屬員工達到,及進行持續改善時基層幹部應培養挑戰問題的四個態度等,許多相關的現場管理做法皆可參考本研究個案訪談所歸納的內容。
This research which focuses on the shop floor of semiconductor industry, studies the factory supervisors who face shop floor management (SFM) problems. It also studies the practice ways to solve the SFM problems that supervisors can adopt. This research wishes the SFM model to be able to provide a conceptual direction for supervisors when they think about how to solve SFM problems. It also wants to provide a consultation for company promoting the ability of supervisors, and hoping it also avails for training supervisors. This research bases on reference study and interviews. It first collects references which discuss the concepts and the management ways that supervisors should have for SFM. And then it begins the first interviews to supervisors for collecting the practice ways and common problems. This research integrates the reference part and practice part to establish a structured model of SFM for follow-up interviews. Finally it interviews the executive and the supervisor in manufacture department in some cases. It generalizes some conclusions from the comparison of information gathered by the final interviews and references.