員工績效與員工滿意度之關聯性研究-以某電子公司為例

The Relationship of Employee Performance and Job Satisfaction-An Empirical Study to an Electronic Company

林韶瑩(Shau-Ying Lin)

指導教授 ： 楊錦洲

中原大學/工學院/工業工程研究所/碩士(2003年)

https://doi.org/10.6840/cycu200300262

摘要

中文摘要
員工是公司營運績效最重要的關鍵，所以，員工的滿意一直都受企業管理人員所注意，近年來員工滿意度調查更有愈演愈烈的趨勢，滿意的員工可增加工作績效、提高生產力，進而對企業產生忠誠度，所以，本研究建立一套員工滿意度與員工績效模式，並以實例的方式探討員工滿意與員工績效之間的關聯性。

本研究採問卷作為研究工具，以國內某家電子公司基層員工為實證分析對象，但其績效則以員工自評與直屬主管評估雙重衡量標準，問卷之問項，參考國內外相關理論與研究之文獻為基礎，另以專家及該公司主管的意見適度的修正。本研究員工滿意探討構面，包括：工作環境、薪資福利、升遷、管理制度、公司經營成果之回饋及公司願景；員工績效探討構面，包括：個人性格與能力、工作態度、個人成長及成果與績效。另外，本研究也針對員工滿意度及員工績效進行個人屬性變項之差異性分析，試圖了解屬性變項的不同是否會造成員工滿意及績效的差異。

結果發現，(1)員工最重視在「薪資福利」與「工作環境」層面，(2)員工滿意對員工在工作的表現上有直接而且顯著的正相關，員工的工作滿意度愈高，其工作績效就會愈好，(3)而在個人屬性變項的分析中，不同的個人屬性變項對員工滿意及員工績效上並無顯著的差異。

關鍵字

集群分析 ； 績效評估 ； 員工滿足

並列摘要

Abstract
Employee is the most critical factor for achieving business excellence. It is therefore that the industries put more attention on the employee satisfaction. In recent years, the assessment of employee satisfaction has been fiercer than ever. Satisfied employee can increase performance in job, heave production, and then bring employee’s royalty. Hence, this research established a complete model of employee satisfaction and employee performance, and used an actual example to confer the relationship between employee satisfaction and employee performance.

The study used questionnaires as the tool and applied to one electronic company as an example. But the performance is appraisal by employee and their immediate superior. The items of the questionnaires based on the worldwide literature relative to employee satisfaction and employee performance theory and research, modified moderately plus the opinions of professional and management in that company. The dimensions of employee satisfaction including environment, salary/benefit, management practices, promotion, company profit sharing, and vision. The dimensions of employee performance including character and ability, an attitude of work, individual growth, out-comes and performance. Another, this research confer whether cause the difference on employee satisfaction and performance if the personal variables would be different.

The results of research showed that: (1) employees placed higher importance on “salary/benefit” and “environment”. (2) Job satisfaction has significant positive relationship with personal performance. To sum up, the higher job satisfaction, then its job performance will be higher. (3) Different personal variables haven’t significant difference on employee satisfaction and performance.

並列關鍵字

Cluster ； Employee satisfaction ； Employee performance

參考文獻

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