ERP導入所面對產業客製化問題之探究─以膠帶製造業為例

The Study of ERP Implementation for Industrial Customization Problem - Take an Example of Adhesive Tape Manufacturers

邢漢民(Han-Ming Hsing)

指導教授 ： 劉士豪

中原大學/商學院/資訊管理研究所/碩士(2004年)

https://doi.org/10.6840/cycu200400288

摘要

隨著網路科技的發達與數位經濟時代的到來，企業所必須面對的市場競爭將更趨白熱化與多元，電子化企業的塑造，儼然已成為企業未來要持續成長，並突破僵局的最主要資訊策略方向，而企業資源規劃系統(Enterprise Resource Planning, ERP)的建置，則是企業在電子化過程中最重要的基礎資訊建設之一。
目前已有許多國內外知名的軟體資訊公司，藉由整合自身的資訊技術與企業完整作業流程，而開發出一套複雜且具有系統導入方法論(Implementation Methodology)的ERP系統，他們所發展出來的企業參考模型，均宣稱是企業作業流程的最佳典範(Best Practice)，可做為系統導入及企業進行再工程時的捷徑。但眾所皆知的是：企業的作業流程、文化特質、與產業特性是無法有通則規範的，因此在導入ERP系統的過程中，就經常會產生ERP系統無法盡數滿足企業的作業需求，也就是ERP系統與企業產生了不合適(Misfit)的狀況，以至於ERP客製化問題層出不窮。
國內外目前已有許多文獻在探討選購ERP軟體時所需考量的關鍵因素為何？並根據這些關鍵因素，建構了各種ERP軟體的評選系統與決策方法。但在影響評選與決策過程中最重要的關鍵因素之一：“系統整合度與功能滿足度”，企業卻仍舊缺乏有效且足夠的評量指標，能來協助企業選出一套符合產業作業流程與功能的ERP軟體。因此，本研究採用探索性的個案研究方法，試圖藉由產業作業特性的分析與ERP專家的訪談，來找出該產業在導入ERP系統時將必須面對的產業客製化問題有那些？以做為企業在進行ERP軟體的系統整合度與功能滿足度時之評選依據。

關鍵字

企業資源規劃 ； ERP客製化

並列摘要

In the effect of network technology prosperity and the coming of digital economic, the market competition that all enterprises have to be faced becomes even severe and multiple. The electronic enterprise constructing becomes the primary direction of information strategy to break out the bottleneck and keep growing of enterprise in the future. The set up and implement of ERP (Enterprise Resource Planning) is one of the most important foundation information construction during the process of enterprise electron.
For the time being, there are so many international and domestic well-known software information companies, developed a ERP system of complicate also has the system implementation methodology through the integration of self information technology and complete enterprise working process. The enterprise reference model which they development is to be announced as the best practice of enterprise working process, could be used as the shortcut for system implementation and enterprise reengineering. It is understand by everybody: There is no general rule to specification enterprise working process, culture special characteristic and industrial characteristic. Consequently, happens frequently that the ERP system can not fully satisfy the working requirement of enterprises. In other words, there are “misfit” happened between ERP system and enterprise, as a result of problem is arising during implementation of ERP.
Nowadays, there are so many articles in discussion globally which kind of key factors shall be considered while select and purchase ERP system. Based on these key factors, an appraisal purchasing system and decision making method are set up. But one of the most important key factors that affects the process of appraisal and decision: System integration and function satisfaction. Of which enterprises still lack of enough and efficient appraisal target to assist then to select a business working process and functional ERP software to meet their requirement. Therefore, this research uses the exploration case study method, through the industrial working characteristic analysis and ERP expert's interview, to find out the industrial customization problem which the enterprise could be confronted while implement ERP system. This could be the basis of assessment when performing ERP software system integration and function satisfaction.

並列關鍵字

Enterprise Resource Planning ； ERP Customization

參考文獻

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