建置跨國管理資訊系統關鍵成功因素之研究 — 以電子製造業為例 —

The Critical Success Factors research of Implement multinational Management Information System — A case study of electronics manufacturing —

張金龍(Chin-Lung Chang)

指導教授 ： 林震岩

中原大學/商學院/企業管理研究所/碩士(2004年)

https://doi.org/10.6840/cycu200400494

摘要

論文摘要

資訊電子製造商紛紛在全球各地設立製造工廠及行銷據點，分散在全球各地方的製造工廠、行銷據點，如何有效溝通、有效整合各種營運作業與管理活動，而達成企業之經營目標，是一件非常重要的事情。要達到上述目的，以現在的環境來講，具備有突破時、空限制的特色的資訊系統成為最佳的工具。而在建置跨國的資訊系統的過程中，如何去掌握企關鍵成功因素，對於企業是一項挑戰，因為跨國的資訊系統的建置時公司企業所面臨的環境、文化等與國內有所差異。

本研究的主要目的在研究跨國公司在建置跨國的管理資訊系統時關鍵成功因素影響程度為何與資訊系統為公司企業帶來那些績效。因此依據國內外專家學者的理論基礎及相關論文文獻後，主觀的選取「資訊環境因素」、「文化環境因素」、「企業內部因素」等三項構面，十二項關鍵因素為探討的重點；用個案研究法，選擇五家跨國公司有實際建置跨國管理資訊系統的資訊主管作深入實際討論。

在經過訪問與確認，及經過整理、比較訪問資料後，本研究發現網路建設環境、資訊系統相容度、資訊設備條件、資訊人員離職率等關鍵成功因素對建置跨國管理資訊系統影響程度高。此跨國管理資訊系統，也能夠為公司帶來增加作業效率、資訊的正確性與完整性、降低原物料採購成本、增加銷售訂單的接單機會等績效。

關鍵字

關鍵成功因素 ； 管理資訊系統

並列摘要

Abstract
The information and electronics manufacturing are setting up factory, sales and marketing base in various regions of the globe. How to effectively communicate and integrate the operation and marketing activities in order to achieve the business goal is vital. Currently in posses of information system that could go beyond the constraint of time and location is the best tool for the business. In terms of to implement multinational management information system, how to manage the contrast in culture and environment with the domestic would become the critical successful factor.

The major purpose of study multinational information system focus at the affect degrees of critical success factor and the multinational information system can bring what kind of performance for the company when the company to implement multinational management information system. Then according to the basis of theory and related document of academically and business report, selected the three construct of environment factor of information, environment factor of culture, internal factor of business, that include the twelve critical factors. By case study and selected five multinational companies, which have implemented the multinational management information system practically, and go deep to discuss with the managers of information.

After visit, confirmation, arrangement and comparison data. The study find that the critical success factors of network environment, compatible of information system, device condition of information, turnover of information department employee. those have the high affect degree for implement multinational management information system and the information system can increase the operating efficiency for company, provided correctness and completeness of information, reduce purchase raw material cost, increase accept sales order opportunity.

並列關鍵字

Critical success factor ； Management information system

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