行動即時通訊軟體應用於學校行政溝通之探討-以南投縣國民小學為例

本研究旨在探討南投縣國民小學行政人員使用行動即時通訊軟體之現況，並比較不同背景變項下，其使用上的差異情形。研究方法採問卷調查法，以南投縣國民小學行政人員為研究對象，問卷於2016年六月寄發至南投縣94所國民小學，共500份問卷，回收420份問卷，回收率達84%。資料回收整理後，以描述統計、獨立樣本t考驗、單因子變異數分析等方法進行統計分析，以達成研究目的。依據分析結果，本研究主要結論如下：一、南投縣國民小學行政人員使用行動即時通訊軟體之情形良好。二、南投縣國民小學行政人員使用行動即時通訊軟體之溝通類型以平行溝通為主。三、南投縣國民小學行政人員運用行動即時通訊軟體之正面影響大於負面影響。四、不同使用資歷之行政人員對「個人使用情形」、「使用之溝通類型」與「使用之正面影響」層面有顯著差異。根據上述研究發現與結論，對教育行政機關及學校行政單位提出下列建議以供參考：一、對教育行政機關之建議 (一) 辦理通訊科技相關知能課程，強化行動即時通訊軟體效能。 (二) 訂定使用行動即時通訊軟體之相關規定，以提升資訊安全。二、對學校行政單位之建議 (一) 提升學校行政人員使用意圖，以充分發揮行動即時通訊軟體多元功能。 (二) 成立行政團隊群組，強化組織溝通效率。

關鍵字

行政人員；行政溝通；行動即時通訊軟體

並列摘要

The purpose of this study was to investigate the use of mobile instant messaging software by administration staff in elementary schools in Nantou County and make comparisons to see how such use differs with different background variables. A survey was conducted on administration staff in elementary schools in Nantou County by distributing questionnaires to 94 elementary schools in the county in June, 2016. Among the 500 questionnaires distributed, 420 were collected, amounting to a response rate of 84%. The collected data was first organized and then underwent statistical analysis using descriptive statistics, independent t-test and One way ANOVA to achieve the purpose of the study. Based on the analysis results, the following main conclusions are drawn: 1. The use of mobile instant messaging software by administration staff in elementary schools in Nantou County is in a good state. 2. The type of communication such use is intended for is mainly parallel communication. 3. The positive impact of such use outweighs its negative impact. 4. Administration staff with different user experiences exhibit significant differences in ‘personal use’, ‘used for what type of communication’ and ‘positive impact of use’. In line with the findings and conclusions above, the following suggestions are made for educational administration authorities and school administrations: 1. Suggestions for educational administration authorities (1) Organize knowledge programs for communication technology and enhance the performance of mobile instant messaging software. (2) Establish rules for the use of mobile instant messaging software for greater information security. 2. Suggestions for school administrations (1) Encourage school administration staff to use mobile instant messaging software and make the most of the diverse functionality of such software. (2) Create a messaging group consisting of the administration team to enhance communication efficiency within the organization.