不當督導、情緒勞務與情緒耗竭之間的研究-以國民中小學教師為例

台灣國民中小學教育體系，隨著民主潮流，快速的變遷，教育政策持續修正、文化價值多元化、社會價值觀改變、家長參與校務權提升等，無形中都加重了國民中小學教師的工作負擔與壓力。所以本研究採用問卷調查法，針對台灣國民中小學教師為主要抽樣對象，共得有效問卷282份，探討教師因學校主管之不當督導與情緒勞務、情緒耗竭之間的關係加以分析與研究，經實證後，其研究結果如下：1.台灣國民中小學教師，因學校主管的不當督導，確實與教師產生情緒耗竭的狀況，具有顯著正向的影響。2.在國民中小學教育職場上，確實會因為主管的不當督導，進而產生教師情緒勞務的現象。3.在國民中小學教育職場上，教師情緒勞務的程度與產生情緒耗竭的狀況，具有顯著正向的影響。4.國民中小學教師，確實會因為主管的不當督導，且透過情緒勞務為中介變項，而造成教師情緒耗竭的現象。本研究最後並根據研究結果進行實務意涵探討，藉此提供有關單位作為參考與運用，進而改善國內國民中小學的教育環境。

關鍵字

不當督導、情緒勞務、情緒耗竭

並列摘要

The education system in Taiwan gradually puts more and more work loading and pressure on teachers both in junior high schools and in elementary schools. There are many factors to affect it. For example, fast changes of democratic current trend, continuing mend of education policy, diversities of cultural values, changes of social values, the rights of parents to involve in school affairs, and so on. We conduct a questionnaire survey to get the information is used for this study. The main samples are the teachers of junior high schools and elementary schools in Taiwan. There are two hundred and eighty-two questionnaires available. The aim of the research is to analyze and study the interrelationship of abusive supervision of the executives in schools, and emotional labor as well as emotional exhaustion. The results are in the followings: 1. The effect of the abusive supervision on emotional exhaustion is significant. 2. Abusive supervision really can cause emotional labor. 3. The effect of emotional labor on emotional exhaustion is also significant. 4. Teachers are prone to be emotionally exhausted by abusive supervision, and be mediated by emotional labor. The results are provided to the related authorities with a view to improving the educational environment of schools in Taiwan.