ERP教育訓練執行地圖之研究

A Study for the Implementation Map of ERP Training

陳湘怡(Hsiang-I Chen)

指導教授 ： 簡德金

國立虎尾科技大學/管理學院/資訊管理研究所/碩士(2009年)

https://doi.org/10.6827/NFU.2009.00045

摘要

僅管，ERP的導入已有多年歷史與經驗，但無法順利推動或績效不彰，卻是大多數企業長年以來的困擾與壓力。對此，雖有不少學者提出各種研究成果與專業經驗，但仍無法有效促進企業全面成功及全體同仁的滿意。究其原因，在於ERP系統涉及組織流程、系統操作與軟體功能的多樣化等多層面的連鎖性問題。而此一問題，又與企業未能有系統的規劃與提升內部教育訓練機制與能力，有高度的正向關係。
為此，本研究透過文獻探討並參考ISO 10015系統，且以PDCA管理循環為基礎，掌握教育訓練管理系統上各項重要構面與項目。並在國內企業IT部門主管與專家意見下，利用敘述性統計(Descriptive Analysis)確認各項目重要程度，且以因素分析法彙整項目與建立構面。並透過Focus Group Interviews技術與Delphi Method，來進行各構面項目間之因果關係與權責歸屬。最後，本研究統合上述研究成果，並結合管理及技術觀點，提出ERP教育訓練之執行地圖。
為確認研究成果的價值與可行性，本研究與國內四家企業合作，並進行觀察。結果發現，完全配合本研究所提之地圖的企業，有最佳的績效表現。其次，依序是以本研究地圖為重要參考資料，並擇要進行教育訓練的企業。接著是了解本研究地圖，但未詳實參考，而僅透過會議決議，來推動的企業。績效最差的，則是以高階主管之決策而進行的企業。依此可發現，本研究所提出的執行地圖，不僅能正確引導企業有效率的推動ERP教育訓練，更能因此有效促進ERP的成功導入。

關鍵字

ERP ； ISO 10015 ； PDCA ； 教育訓練 ； 執行地圖

並列摘要

The ERP has long-term history, but it is unable smoothly to be implemented. For solving this problem, many scholars address various study results and experiences, but the enterprises still cannot get the successful results. The chief reason is the ERP system concerning a variety of questions that includes the organization processes, the operation of system and the software function etc. The cause of these questions relate with the systematic planning, training mechanism and the capability of employee.
Accordingly, this article consults ISO 10015 system and base itself on the PDCA management cycle to master the important domains and item s of ERP Training. In order to confirm the necessity and the causality of each item, we carried out the expert’s profundity interviews through Focus Group Interviews and Delphi method. Furthermore, this article also used the Descriptive Analysis to represent the difference of importance of each domains/item s. Finally, we combine many scholars’ framework of ERP Training and set up the implementation map of ERP Training on the points of management and technological.
To confirm the value and feasibility of this research results, we assisted four cases companies in implementing ERP training program. The result discovered that, the best performance of enterprise is that completely coordinates the map to conduct the training program. Next is taking the map as the important reference. And the next only understands this map, but not detail to reference its process. The worst enterprise is only based on the managers’ decision-making. According to the abovementioned results, the implementation map not only can correctly guide the enterprise to effectively impetus the ERP training, but also successfully promotes the ERP training program.

並列關鍵字

ERP ； ISO 10015 ； PDCA ； ERP Training ； Implementation Map

參考文獻

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