台灣高科技產業研發主管之職能研究

The Study on R&D Manager Competency of Taiwan’s High-Tech Industry

楊琇伃(Hsiu-Yu Yang)

指導教授 ： 蔡璞

國立虎尾科技大學/管理學院/經營管理研究所/碩士(2010年)

摘要

高科技產業的研發活動具有高度知識與專業特性，因此研發主管大部份是由優秀的研發人員升任。然而，企業所期待的管理能力並非是與生俱來的，而是必需經過不斷地學習與經驗累積，才能成為卓越的管理者。對於企業經營者和優秀的研發人員而言，研發主管所需具備的管理職能，即是倍受經營者的重視以及研發人員所關切的主要課題。
本研究以高科技產業的研發主管為研究對象。研究方法主要透過文獻彙整研發主管所需具備之職能項目，並訪談10位高科技產業界主管、人力資源專家與學者，彙整出23項研發主管的職能項目。透過KJ法（Kawakita Jiro Method）將職能項目進行歸類與職能構面之命名，以進行後續的問卷調查。本研究透過層級分析法比較研發主管的職能構面，並計算各構面之權重及其重要程度。
本研究實證結果發現，研發主管在職能構面上的重要程度依序為「研發管理技能」、「領導統御技能」、「客戶關係維繫」、「個人技能」與「個人特質」。而其中「管理溝通能力」、「人際技能」、「激勵與鼓舞」、「團隊領導力」與「創新能力」等細目為整體層級最重要之職能評估指標。本研究結果可提供企業經營者於遴選研發主管，以及優秀的研發人員升任研發主管之參考。

關鍵字

研發主管 ； 職能 ； 高科技產業 ； 層級分析法

並列摘要

The research and development (R&D) activities in high-tech industries are with domain-specific knowledge and professionalism. Many R&D executives therefore come from outstanding R&D personnel. However, the managerial ability of excellent executives is not born natural, rather being nurtured by years-long learning and experience. It is an important issue for corporate executives and outstanding R&D personnel to understand the required managerial competency.
This study focuses on the R&D executives in the high-tech industry. A list of twenty-three managerial competency of R&D manager is complied through literature review before testing it to 10 executives and human resource experts of high-tech industry.
The twenty-three functional abilities and skills are then grouped into several categories (aspects) by Kawakita Jiro Method for the follow-up expert questionnaire investigation. The functional skills of R&D manager are then compared via AHP method to define their weighting and importance.
The analysis shows that the ranking of competency for R&D managers is: R&D managerial skills, followed by “leadership”, “customer relationship”, “personal skills”, then “personality”. The most important evaluative indicators of competency in all aspects are “managerial communication”, “interpersonal skills” comes second; “motivating and encouraging ability” is the third, followed by “team leadership” and “innovation skills".
The empirical analysis of this study helps corporate executives and business owner on the decision-making of choosing R&D manager; whilst offering the R&D personnel better understanding on the required competency to become a manager.

並列關鍵字

R&D Manager ； Competency ； High-Tech Industry ； AHP method

參考文獻

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