國際志工服務的影響: 泰國清萊滿星疊大同中學之個案研究

Effects of International Volunteer and Service: A Case Study of Datong Chinese School in Thailand

柯卡夢(Kasama Kamonkusonman)

指導教授 ： 林永豐

國立中正大學/教育學院/教育領導與管理發展國際碩士學位學程/碩士(2015年)

摘要

雖然國際志工服務（International Volunteering and Service, IVS）致力於使服務的對象得到益處，但是先前的研究顯示IVS造成的並不只有正面的影響。本研究主要是在2014年七八月，針對受服務的泰國清萊滿星疊大同中學（Datong Chinese School）以及參與者（大學志工），透過深入的訪談，以瞭解他們對於IVS造成的正面及反面影響之看法。
這個研究發現：受服務學校跟志工皆有獲得一些益處，IVS讓受服務學校裡面的師生能夠提升他們的跨文化能力、個人以及專業上的技巧，也能夠鼓勵他們繼續自我發展，增加對公共服務的興趣，以提升他們去國外進修工作或拓展更多國際交流。
另外，從組織結構的角度來看，IVS也補足受服務學校的人力支出、資源，進而提升了整個學校的服務品質。從志工的方面來看，他們也增進了跨文化競爭力、發展個人及專業能力，IVS也使志工能夠參與公共事務，增加就業能力，也使志工能夠透過與國際接觸，擁有跨國際的人生遠見。
然而，因為現在IVS的實施基本上都是以提供端為主（supply-based）的模式，志工缺少足夠的背景知識和經驗，不夠純熟的志工管理，使計畫缺少持續性，也因為非良善的溝通使得志工與夥伴學校之間的關係並不緊密，缺乏培訓限制了IVS能夠帶來的益處。志工的管理效率、合作及互惠、適當的檢討都可以增強服務的品質，避免負向的影響像是中斷活動、使學校服務品質下降和參與者的情緒問題。

關鍵字

大同中學 ； 國際志工服務 ； 國際志工 ； 泰北中文學校

並列摘要

Although International Volunteering and Service (IVS) aims to make contributions to its target beneficiaries, previous research have shown that the effects of IVS could be both positive and negative. This study focuses on hearing the voices of 2 main beneficiaries including host school, and volunteers. The research was conducted by the in-depth interviews to gain their perspectives on the positive and negative effects of IVS programs in Datong Chinese School during June – August, 2014.
The findings from this research show that both host school and volunteers have gained some benefits. Individually, the IVS has helped the people in the host school increasing their intercultural competence, improving their personal and professional skills and inspiring them to continue their self-development, increasing their interesting in civic services, raising their aspirations to study and work abroad and increasing their international contact. For the organizational level, IVS helps the host school fulfilling the staffing supply demand gaps, supporting resources, assisting the school to improve its service quality. The volunteers also have been increasing their intercultural competence; personal and professional development; civic engagement; employability; international life plans and contact. However, supply-based model program, volunteer’s lack of adequate background and experiences, poor volunteer management, lack of program sustainability, and poor communication and lack of partnership between volunteers and host school teachers, and lack of guided reflection may limit the contributions of the IVS. The effective volunteer management, reciprocity and field collaboration, and accountability would help to enhance the quality of services and avoid the negative effects such as interrupting the continuity or lower the quality of the school service, and creating emotional problems of the participants.

並列關鍵字

Datong Chinese School ； international volunteer service ； international volunteering ； Northern Thailand Chinese Schools

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