探討主管關係、工作氛圍對創新績效之影響-以設計業為例

Discuss the Influence of Supervisor Relationship and Working Atmosphere on Innovation Performance-Taking the Design Industry as an Example

簡傳諺(Chuan-Yen Chien)

指導教授 ： 陳春富

國立臺北商業大學/創新設計與經營學院/創意設計與經營研究所/碩士(2021年)

摘要

設計產業以人為中心，大多數研究都聚焦在設計師的知識能力以及工作績效的探討；因此探討影響設計從業人員對於組織創新績效的影響因素，成為本研究主要動機和緣由。工作環境的影響，對於長時間工作的設計從業人員，有著極大的影響力。本研究對象是設計從業人員，透過文獻分析建立研究模型，針對研究構面設計問卷題目，並進行問卷調查，共收集有效問卷201份，透過統計分析探討領導者成員交換關係、組織創新氛圍對設計從業人員創造力和創新績效的影響。研究結果顯示：1.設計產業主管與員工交換關係對於設計產業員工自我能力影響較低；2.良好的工作環境，比如創新氛圍，對於設計產業員工產出具有正向的顯著影響；3.創意自我效能在設計產業領導者成員交換關係與創新績效之間不具中介效果；4.創意自我效能在設計產業組織創新氛圍與創新績效之間具中介效果。經過本研究發現，良好的工作環境，對於設計產業員工產出具有正向的影響，建議設計公司管理者應建立讓員工感到幸福的工作環境，不管是營造良好的工作環境，主管給予員工的肯定，工作職場給與設計師的資源，都會增進公司整體的績效。因此藉由本研究結果將提供設計行業的管理階層建議，以提高設計產業整體的創新績效。

關鍵字

設計產業 ； 領導者成員交換關係 ； 組織創新氛圍 ； 創意自我效能 ； 創新績效

並列摘要

Design ability depends on human quality. Most studies focused on the designer’s knowledge, ability, and work performance. Therefore, exploring the factors that influence designers on organizational innovation performance was the main motivation for this research. In fact, the working environment is an important influencing factor of the designers’ innovative performance. The research object was the design practitioners of the industries. Through literature analysis, a research model had been established. Then, questionnaire items had been designed for the research dimensions, and questionnaire surveys had been conducted. A total of 201 valid questionnaires were collected for the statistical analysis. Through the statistical analysis, this research explored the influence of leader-member exchange relationships and organizational innovation atmosphere on the creativity and innovation performance of designers. The research results showed that: 1. The leader-member exchange relationship had a low impact on the creativity self-efficacy of participants. 2. A good working e nvironment, such as an innovative atmosphere, had a positive and significant impact on the output of designers. 3. Creativity self-efficacy had no mediated effect between the leader-member exchange relationship and innovation performance. 4. Creative self-efficacy had a mediated effect between the innovation atmosphere and innovation performance. After this empirical study, the research results would provide suggestions for managers in the design industry to improve the overall innovation performance.

並列關鍵字

design industry ； leader-member exchange relationships ； organizational innovation atmosphere ； creative self-efficacy ； innovation performance

參考文獻

Bandura, A. (1977). Self-efficacy: toward a unifying theory of behavioral change. Psychological review, 84(2), 191.

Bollen, K. A., & Stine, R. A. (1992). Bootstrapping goodness-of-fit measures in structural equation models. Sociological Methods & Research, 21(2), 205-229.

參考文獻

Aaker, D. A., & Bagozzi, R. P. (1979). Unobservable variables in structural equation models with an application in industrial selling. Journal of marketing research, 16(2), 147-158.

Ali Taha, V., Sirkova, M., & Ferencova, M. (2016). The impact of organizational culture on creativity and innovation. Polish Journal of Management Studies, 14.