數位化科技應用於人才培育關鍵因素之探討

在許多文獻及前人研究中都提倡人力資源的「人才」是一個企業甚至一個產業中最重要的資產，現今以人力資源為核心的知識經濟時代中，「人才」更是維持企業競爭力及價值的重要條件。企業在人才培育需要具前瞻性及有策略的進行，尤其是利用數位化科技做為訓練工具，才能夠培育出該公司或是相關產業所要的人才。本研究目的為探討數位學習對人才培訓獲得良好成效的重要因素，設計結構化問卷進行質性研究，選取六家成立 10年以上企業，共訪談人事主管6位做為資料收集與分析來源。在研究成果得知過往的培育人才的訓練方式，已逐漸不足應對現今全球化的要求，因此需要創新、了解多方面的資訊。然而數位化科技的進步，尤以網路的普遍，正是世人無法避免使用的工具，數位科技帶來全新的訓練學習架構，足以調整一個企業或產業的發展。企業對於應用數位化科技於人才的訓練關鍵因素如下:(一)企業高層的支持(二)企業在資訊技術需有充份支援(三)企業技術與商業機密能獲得保護(四)強化數位學習使能接近現場情境模擬(五)企業對經費與人力投入的充裕性(六)系統操作的簡易性應用數位化科技於人才的訓練，最重要的是不只經營管理者或員工的單方付出，需要企業全體人員相互體認與共同努力。透過本研究對數位化科技應用於人才培育的關鍵因素，有利於數位學習的未來發展趨勢。

關鍵字

人力資源；人才；數位化科技；數位學習；訪談法

並列摘要

Literature review and previous researches demonstrated that talent is the most important asset in a company and even in an industry. Nowadays, knowledge-based economy era is cored on human resource and talent becomes the key condition for a corporation to maintain enterprise competition and value. Enterprise should possess foresight and strategy to train talent for the company and industry, especially adapt digital technology as training tools. The purpose of this research is to explore the key factor for digital learning in the result of talent cultivation program. Structured questionnaire has been designed for qualitative research and six companies established over a decade were selected to interview 6 senior personnel staff for data collection and analysis. The results demonstrated that the old-fashioned talent training style has been inadequate in the globalization demands, which required an innovative and cross-domain information. However, fast developed digital technology and popularized internet are irresistible tools. This would bring about a whole new training-learning structure which is able to adjust the developing trends for a company and an industry. The key factors of the application of digital technology to talent training are: (1) high ranking level support, (2) information technique fully assistant, (3) intelligent property and business secret protection, (4) digital learning in live field situation, (5) budget and manpower input, (6) system operation simplicity. The success of the application of digital technology to talent training is not only supported by manager or employee but also requires all the staff mutual understandings and efforts. In this paper, the exploration of key factors for the application of digital technology would favor to future development on digital learning.