靈性健康、靈性領導、情緒調節與工作態度之關係： 以台灣及大陸壽險業務員為例

A Study on the Relationships of Spirituality Health, Spiritual Leadership, Emotion Regulation and Work Attitudes： Taiwan and China Life Insurance Agents as Sample

林靜嫻(Ching-Hsien Lin)

指導教授 ： 田靜婷

朝陽科技大學/管理學院/保險金融管理系/碩士(2014年)

摘要

本研究以台灣及大陸壽險業務員為研究對象，探討靈性健康、情緒調節與工作態度之關係，並以靈性領導作為干擾變項，探討靈性領導是否影響靈性健康對情緒調節之效果，使個人在組織當中，能重新審視與調節身心機能及狀態，使其能較長期維持正面情緒能量，更能產生對組織企業的投入。
針對靈性健康、靈性領導、情緒調節及工作態度作其相關文獻回顧，藉以奠定本研究之理論基礎，並進而提出研究之架構及假設。研究方法採問卷調查法，問卷量表內容包含個人基本資料、靈性健康、靈性領導、情緒調節及工作態度。發放對象為台灣及大陸壽險業從業之人員，台灣部分共發220份，有效問卷為166份，有效問卷率為75.45%；大陸部分共發280份，有效問卷為204份，有效問卷率為72.86%。
針對回收之有效問卷，用敘述統計分析瞭解樣本資料在個人背景屬性上之分布情形；用相關分析瞭解靈性健康、靈性領導、情緒調節及工作態度之各變數之間的關聯程度；以迴歸分析驗證靈性健康與情緒調節之影響性、情緒調節與工作態度之影響性；用階層迴歸分析檢定靈性領導對靈性健康與情緒調節之干擾效果。

本研究根據分析結果得出：
一、在台灣與大陸，認知重評受靈性健康之正向影響
二、在大陸，靈性領導干擾效果會強化靈性健康對認知重評之正向關係
三、在台灣與大陸，離職傾向受認知重評之負向影響，且受表達抑制之正向影響
四、在台灣與大陸，工作投入受認知重評之正向影響；在大陸，工作投入受表達抑制之負向影響
五、在台灣與大陸，職場自尊受認知重評之正向影響；在大陸，職場自尊受表達抑制之負向影響

關鍵字

靈性領導 ； 工作態度 ； 情緒調節 ； 靈性健康

並列摘要

This study, targeting life insurance agents in Taiwan and Mainland China as the research object, aimed to investigate the relationships among spirituality health, emotion regulation, and work attitude, and to further explore if spiritual leadership, as a disturbance variable, would influence the effect spirituality health had on emotion regulation. Hopefully, the outcome would help individuals to re-examine and adjust their physical and mental state and functions in the workplace, so as to contribute to maintain a more positive emotional energy in the long run, and to become more committed to the organization.

This study went through related literature of spirituality health, spiritual leadership, emotion regulation and work attitude to lay a sound theoretical foundation before proposing its research framework and assumptions. Questionnaires designed for survey included questions and scale about personal information, spirituality health, spiritual leadership, emotion regulation and work attitude. The questionnaires were released to life insurance agents in Taiwan and Mainland China, with a total of 220 copies retrieved from Taiwan, among them 166 were valid, accounting for 75.45% of effective response rate, while another 280 questionnaires were returned from Mainland China, 204 copies were valid, and the effective response rate was 72.86%.

Valid questionnaires were collected for descriptive statistics analysis to understand the distribution of sample data on the properties of personal background; for correlation analysis to see how spirituality health, spiritual leadership, emotion regulation, work attitude and their variables were interrelated; for regression analysis to verify the impact spirituality health had on emotion regulation, as well as emotion regulation’s impact on work attitude; and for hierarchical regression analysis to determine the interference effect spiritual leadership had on spirituality health and emotion regulation.

Based on the results of the analyses this study concluded that:
1.Both in Taiwan and Mainland China, cognitive reappraisal was positively affected by spirituality health;
2.In Mainland China, the interference effect of spiritual leadership would strengthen the positive relationship between spirituality health and cognitive reappraisal;
3.In Taiwan as well as in Mainland China, turnover intention was negatively influenced by cognitive reappraisal, but was positively affected by expression suppression;
4.In Taiwan and Mainland China, work involvement was influenced positively by cognitive reappraisal, while in the Mainland, work involvement was negatively affected by expression suppression;
5.While cognitive reappraisal had a positive impact on workplace self-esteem both in Taiwan and Mainland China, workplace self-esteem was influenced negatively by expression suppression in the Mainland.

並列關鍵字

Work Attitude ； Emotion Regulation ； Spirituality Health ； Spiritual Leadership

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