旅行社產業採用網路下單系統決策因素之研究

Decisive Factors Affecting the Implementation of Online Trading Systems in Travel Agencies

楊永祿(Yung-Lu Yang)

指導教授 ： 楊浩二

大同大學/經營設計學院/資訊經營學系所/碩士(2006年)

摘要

台灣旅遊市場在2004年業績平均衰退二成，規模約為五千億元，然根據MIC的市場資料顯示，旅遊電子商務市佔率僅2.4％，但業績依然有三成以上的成長，過去的年平均成長率也達60％以上，網路旅遊市場未來五年預計每年將有50％以上的成長率，約可佔市場總額10％以上，市場潛力令人充滿期待更有待開發。
本研究從旅行社高階主管及資訊部專員的角度出發，探討台灣地區旅行社對於網路下單系統的採用情況。透過相關文獻探討，彙整出國內外學者對於企業採用電子商務網路交易的六大關鍵決策因素，分屬於「創新屬性」、「組織面」、「環境面」、「網路供應商面」、「網路技術面」及「政府法規面」。
本研究針對研究架構及120份有效問卷，進行信度分析、敘述性統計分析、因素分析、t檢定及二元羅吉斯迴歸等統計方法，研究結果發現：
1.就採用狀況而言，合計約有八成的旅行社已採用網路下單系統，顯示旅行社對於網路下單的導入已經是潮流所趨。
2.已採用與未採用網路下單系統的旅行社，共有六項因素看法有顯著差異，分別是「採用創新科技之相容性」、「組織的集權化 」、「組織的正式化」、「組織規模」、「同業採用壓力」及「網路傳輸正確性」。
3.影響旅行社導入網路下單系統的決策因素方面，在創新屬性中「採用創新科技之相容性」、組織特性中「組織的集權化」、「組織的規模」以及網路技術中「網路傳輸正確性」等四項因素在台灣地區旅行社採用網路下單系統的決策上具有顯著的影響能力。
另外，本研究亦針對資料分析結果加以推論，並對旅行社業者以及網路下單相關業者提出建議，進而對多變的市場提出有利的因應對策。
關鍵字﹕網路下單系統、創新採用、創新決策、二元羅吉斯迴歸

關鍵字

網路下單系統 ； 二元羅吉斯迴歸 ； 創新採用 ； 創新決策

並列摘要

Due to the influence of SARS epidemic situation, the territory of internal traveling market reformed in 2003. Although the business achievement of Taiwan traveling market declined equally 20% in 2004, and the scale approximated 500 billion dollars, according to the MIC market investigation, there were only 2.4% of the traveling market made up by traveling e-commerce. However, the business achievement still had increased 30% and the annual average growth also exceeded 60%. In the future five years, it was estimated that the growth would exceed 50%, and occupied about 10% of the traveling market. All the dealers looked forward to the development of the market capability.
This study set out in perspectives of a senior manager and an information engineer to probe into acceptance the online trading system of travel agencies in Taiwan. The researchers investigated the literatures on the subject to collect and report six crucial decisive factors that made an enterprise to adopt electronic commerce over Internet, including "innovative attribute", "organization", "environment", "supplier", "networking technology" and "government policy and legal regulation."
The researchers proceeded several statistical analysis, such as reliability analysis, descriptive statistics analysis, factor analysis, t-test and binary logistic regression, etc., on the framework of research and 120 effective questionnaires and the result revealed that:
1.In regard to the adopted condition of enterprises, about 80% of sample companies had adopted online trading system. The result demonstrated that enterprises had valued the importance of the online trading widely.
2.There were six significant factors—"Compatibility", "Organization's Centralization", "Organization's Formalization", "Organization scale", "Adoptive pressure of fellow-travel agency" and "Network Accuracy of transmission"—whether adopters and non-adopter had significant difference viewpoints about factors that affected adoption.
3.There were four significant factors, "Compatibility" of Innovation Attributes, "Organization's Centralization", "Organization scale" of Organization Characteristics, as well as "Network Accuracy of transmission" of network technology, could significantly affect the adoption of online trading system of travel agency in Taiwan.
In addition, based on the result of data analysis, this study had proposed the following suggestions with regards to the travel agency and supplier of the online trading, and then proposed advantageously countermeasure to the changeful market.

Keywords: Online Trading System, Innovation Adoption, Innovation Decision, Binary Logistic Regression.

並列關鍵字

Innovation Adoption ； Binary Logistic Regression ； Innovation Decision ； Online Trading System

參考文獻

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