企業實施差勤管理電子表單系統員工使用之研究
---以台糖公司為例

組織運作要積極推動政務，並有效提供應有之服務，而企業內員工差勤管理則是在強化辦公紀律，維持辦公秩序與組織正常運作之必要措施。但在實施中必須兼顧制度運作順暢及員工尊嚴，以免流於嚴苛或是寬濫，如何建立一套既便利又符合公平原則之差勤管理系統，乃組織急需完成之課題。本篇論文主要探討台糖公司實施差勤電子表單系統，員工使用之研究，並套用相關研究學者提出之科技接受與使用整合理論(Unified Theory of Acceptance and Use of Technology, UTAUT)為基礎架構，探討「預期績效」、「預期付出」、「社會影響」等構面對「行為意向」之影響，另「便利條件」、「行為意向」對「使用行為」之影響，及在背景變項調節之下之顯著影響，但對於差勤管理系統相對應之技術背景軟、硬體環境只做簡要之描述。本研究共發出問卷390份，實際回收有效問卷數368份，並採用「人員訪談」方式來修正問卷題項適合度，以提高專家效度，另一方面採用量化研究「問卷調查」方式，蒐集足夠樣本數後，運用SPSS及AMOS軟體分析資料，採用結構方程式模型(Structural Equation Model, SEM)中驗證性因素分析(Confirmatory Factor Analysis,CFA)與路徑分析(Path Analysis)來驗證整體模式配適度，藉以分析推論假設之結果，最後提出研究結論與建議。驗證結果顯示，員工使用差勤電子表單系統在「預期績效」對「行為意向」；另「便利條件」及「行為意向」對「使用行為」皆有顯著正向影響，與研究推論假設相符，惟「預期付出」及「社會影響」對「行為意向」無顯著影響，與研究推論假設不相符。在調節變項的分析中則發現，員工性別、年齡及經驗，會對模式中之部分路徑產生顯著調節作用。在管理意涵方面，主管部門應正面行銷推行差勤電子表單系統之好處，加強教育訓練的質與量，並提供完整且清晰的使用操作介面環境，單位主管也應關心員工使用系統之狀況，讓員工瞭解系統可帶來之效益，以提升員工的使用行為。

關鍵字

差勤電子表單系統,科技接受模式,結構方程式模型

並列摘要

The processes in the organizations operate mainly to actively promote governmental administration, whereas for enterprises, employee attendance management operates as necessary means to strengthen working discipline, maintain office order and normalize routine operation in the office. However, upon the implementation of the system, it must also take into account that the system do operate smoothly and employee dignity is duly treated, in order to avoid over-rigid or over-easing management. Thus, it is an imminent issue for the organizations to build a set of employee attendance management system which is consistent to being both convenient and fair. This study focuses on the implementation of the electronic forms system for the Taiwan Sugar Corporation that uses as its employee attendance management posits, theory of the “Technology Acceptance” and “Unified Theory of Acceptance and Use of Technology, UTAUT” as fundamental framework, to explore how dimensions of Prospect Performance, Effort Expectancy, and Social Influence" etc., can affect Behavior Intention and significant influence under adjustment of background variables. However, there is only a brief description about software and hardware environment under technical background corresponding to employee attendance management system. In this study, issued a total of 390 questionnaires, and actually returned a total of 368 valid questionnaires. It also adopted Personal Interview to modify questionnaire items fitness for improving the expert validity. On the other hand, in this study adopted questionnaires method of quantitative research to collect a sufficient number of samples, analyzed data by using SPSS and AMOS software, and used confirmatory factor analysis (CFA) and path analysis (Path Analysis) in the structural equation modeling (SEM) for verification of fitness of overall model, in order to analyze the results of the corollary assumption and finally, to propose research conclusion and suggestions. The verification results show that employees who use electronic forms system have significantly positive influence over Performance Expectancy to Behavioral Intention, as well as Favorable Conditions and Behavioral Intention to Using Behavior, which are in consistent with the research assumptions. Whereas, it show Effort Expectancy, and Social Influence to Behavioral Intention are inconsistent with the research assumptions. In the analysis of adjustment variables found that the gender, age, and experience of the employees do play as significant regulatory roles and affect the certain paths in the pattern. In the management implication, the management level must positively promote the benefits of implementing the electronic forms system, enhance the quality and quantity about employee education and training, and provide a complete and clear environment of user-friendly interface. Unit heads must also concern about the status that employees who use the system, make employees well understand benefits the system can actually bring with, thus promote the employees’ use behavior.