外派經理員工協助方案實施現況及其成效之研究－以大陸台商爲實證對象

Employee Assistance Programs (EAPs) for Expatriate Managers in Mainland China Assignments: An Empirical Study

諸承明(Chen-Ming Chu) ； 王文君(Wen-Chun Wang)

《中原學報》 33卷2期 (2005/06) Pp. 149-163

https://doi.org/10.6358/JCYU.200506.0149

摘要

中國大陸自改革開放以來，經濟發展呈現大幅度成長，並已成爲台商企業赴外投資的最主要地區。然而，海峽兩岸長期以來的政治分離及對立關係，使得台商外派經理人員在大陸面臨的海外適應問題，並不亞於其他地區。倘若企業未能提供良好的協助計書，外派人員極易産生適應不良的情形。有鑑於此，本研究針對大陸台商外派經理員工協助方案之實施程度及其滿意程度進行探討，並獲致下列各項研究結果：
(1)員工協助方案各構面實施程度都已超過5點尺度的中值3分，其中以休閒方案實施程度最高，申訴方案則最低。至於滿意程度方面，除了福利方案的平均數最低且未達3分之外，其餘各構面平均數也都超過3分，其中以休閒方案滿意程度最高。
(2)相關分析顯示，協助方案各構面實施程度愈高，其滿意程度均會顯著愈高。而變異數分析顯示，外派經理個人屬性中的年齡、學歷、及婚姻狀況，亦會對實施滿意程度産生直接的影響效應。
(3)在實施程度與個人屬性的交互效應方面：首先，休閒方案實施程度對於男性具有正面效應，但對於女性則有負面效應。其次，教育方案實施程度對於年長者的正面效應較強；而休閒方案對於年輕者的正面效應較強。第三，教育方案實施程度對於低學歷者具有正面效應，但對於高學歷者則有負面效應；而醫療方案實施程度對於高學歷者的正面效應較低學歷者爲強，第四，休閒方案實施程度對於未婚者的正面效應較已婚者爲強。

關鍵字

員工協助方案 ； 外派人員 ； 大陸台商

並列摘要

With the growing of importance of the subsidiaries in Mainland China, managers of Taiwanese enterprises are confronting a wealth of challenges. Home-country managers are frequently expatriated to control operational activities of the subsidiaries in Mainland China. Because of geographic distance and a lack of close interactions with headquarters, problems must often be resolves without assistance from others. To help expatriates cope with various problems that interfere with their performances, organizations must develop employee assistance programs (EAPs). Implementing employee assistance programs can be helpful to expatriates in improving work attitudes and adjustment processes in other cultures. Therefore, this study will conduct a survey for expatriate managers of Taiwan-invested enterprises in Mainland China. In summary, These following findings are found: (1) These implementary degrees on each dimension of EAPs are all evaluated above the midpoints of measured scales. Except the benefit program, these satisfactory degrees on each dimension of EAPs are all evaluated above the midpoints of measured scales. (2) Based on the analyses of simple correlation, this study finds that there are significantly positive relationships between implementary degrees and satisfactory degrees on EAPs. (3) In order to interpret the moderating effects of expatriate's attributes, the two-ways ANOVA is applied to test the relative hypotheses. However, this study shows that gender, age, education, and marital status will moderate the relations between implementary degrees and satisfactory degrees.

並列關鍵字

Employee assistance programs ； Expatriates ； Taiwan enterprises ； China