大專籃球選手衝突處理風格與衝突處理過程滿意度之關係

Relationship between College Basketball Players' Conflict-Handling Styles and Degrees of Satisfaction toward the Process of Conflict

陳嘉康(Chia-Kang Chen) ； 曹健仲(Chien-Chung Tsao)

《中原學報》 33卷4期 (2005/12) Pp. 745-752

https://doi.org/10.6358/JCYU.200512.0745

摘要

本研究旨在瞭解大專籃球選手面對團隊內衝突時其處理風格與選手對領導者處理衝突過程滿意度之關係，以九十學年度全國大專籃球聯賽一級、二級及三級男、女各十二隊合計共三十六隊為研究對象，並利用國外學者Rahim與Witteman之『衝突處理風格及衝突過程滿意度調查問卷』加以修改後為研究工具進行調查，共發放540份問卷，剔除漏答過多及明顯反應偏差之問卷，其中有效問卷453份，回收率為83.9%。根據調查所蒐集之資料，經驗證性因素分析及皮爾遜積差相關分析等統計方法處理後結果發現：大專院校籃球選手較傾向採用整合的方式處理衝突，最不喜歡用專斷的方式處理衝突；就選手對領導者處理衝突過程滿意度而言，以領導滿意度為最高，決策滿意度為最低。本研究同時揭露大專院校籃球選手在團隊內採行整合、妥協及謙恭的衝突處理風格，其團隊整體對領導者處理衝突過程之決策、溝通及領導滿意度會愈高；但當團隊內採行專斷及避免衝突處理風格時，則會降低領導者在處理衝突過程之溝通滿意度，但避免衝突處理風格卻會提高決策及領導滿意度。

關鍵字

衝突處理風格 ； 衝突過程滿意度

並列摘要

This study investigated the relationship between conflict-handling styles and satisfaction in the process of conflict handling during interactions among college basketball players. Subjects of the study were players who participated in the 2001 Taiwan College Basketball Tournament. A survey was conducted through a modified questionnaire originally developed by Rahim and Witteman. The questionnaire was distributed to a total of 540 basketball players, both male and female, from 36 teams of three different grade levels. Four hundreds and fifty three out of the five hundreds and forty copies (83.9%) were returned and effectively answered. Based on the results of confirmatory factor analysis, Pearson's correlation analysis and the other statistical methods, it was found that college basketball players were more inclined to handle conflicts with coordination and arbitration was the last resort they might use to resolve conflicts. In addition, among the degrees of perceived satisfaction of conflict handling of the leader, leadership ranked the first and decision-making ranked last. This work also revealed that, for college basketball teams whose players handled conflicts with coordination, compromise and modesty, their overall perceived satisfaction toward team leaders' decision making, communication, and leadership were higher. For those whose players employed arbitration and avoidance in resolving conflicts, their perceived satisfaction toward team leaders' communication was lower; while avoidance was likely to result in higher degree of satisfaction toward leaders' decision making and leadership.

並列關鍵字

conflict-handling styles ； satisfaction in the process of conflict