組織變革之個案研究：以中國青年救國團經營管理（國民）運動中心為例

中國青年救國團（救國團）為政府（國民）運動中心受託經營管理最多之民間機構（共計得標14座，已營運9座）。學者調查發現救國團組織變革並未在組織內部產生顯著的負面衝擊，屬於組織變革成功之案例。本研究依脈絡論模式，以文獻分析、半結構式訪談等方法進行。內容包括背景資訊及緣由，組織變革的課題內涵（包括核心價值、內部流程管理、關係導向、資訊管理、人力資源管理、領導者教育），和組織未來發展。研究發現救國團2010年其組織變革之成因與先前1987年和2003年歷經之兩次重大轉型有所不同；本次組織變革雖亦受到外在環境變化之影響，但主要是為能配合組織發展的需要，調整內部管理結構與資源運用，歷經一段時期醞釀與準備，有計畫性地進行調整，進而達成組織發展之目的。

關鍵字

委託民間經營管理；公共運動設施；企業轉型；結構變革；脈絡論

並列摘要

As a private entity, China Youth Corps (CYC) is the most frequent bidding winner of government Operate-Transfer(OT) projects for managing(civil)sports center in Taiwan (CYC has won 14 OT cases and 9 out of 14 are in operation mode). In 2010, CYC conducted an organizational change to ensure the management competence of sustaining sound operation in running sports centers. Researchers found that the organizational change triggered no significant side effects within CYC internal. Since the opening of CYC sports center management division in 2010 (renamed as sports industry division in 2013), the sites numbers, total service counts and operation revenue in CYC sports center OT cases are soaring gradually. Thus, the case of CYC is deemed as a successful organizational change. To investigate the organizational change history and current practices of CYC via exploratory research approach and aim to mark a vital cornerstone for the future work of organizational change study. The case study and document analysis methods as well as semi-structured interviews are adopted in this research. The director of CYC sports industry division is interviewed in this study. Firstly, the background information and the history of CYC organizational change are explored. Secondly, the underlying conceptual framework for sustaining the success of CYC organizational change is examined, including core value, internal process management, relationship management, information management, human resource management, leadership education). Finally, the future development of organization is addressed. The findings of this study indicates that this edition of CYC organizational change started in 2010 is different with the two major changes occurred in 1987 and 2003 in CYC previously; It is deemed as a well-prepared project by adjusting the necessary organization structures and reallocating resources to accomplish the organization development goal and minimize the exogenous impact and challenges.