This study investigates the service quality and customer satisfaction on the financial sector of military by utilizing simple regression with the regression analysis method through a questionnaire survey by the armed forces' financial sector for customer service research. According to the empirical results, service quality and organizational change respectively on the satisfaction implied a significant, negative impact; but organizational change for service quality of the impact of customer satisfaction does not significantly interfere with the study that was assumed different inferences, which is worth further exploration. The above results indicate that the military financial sector to upgrade service quality or to reduce the organizational change will help improve customer satisfaction.