摘要 資訊系統委外在國內已風行了一段時間,但供需雙方(企業與政府部門)在專案管理等方面不是對軟體開發期程進度管控、軟體品質有所挑剔,就是預算、成本的追加或減價驗收,而產業界軟體發展能力無法有效提昇與政府對資訊委外滿意度有極大關連。有鑑於此,我國政府自西元2004年底開始針對美國卡內基美隆軟體工程協會提出之軟體能力成熟度整合模式(CMMI)執行「擴大推動CMMI」計畫,預計輔導軟體業者至2008年,以提昇整體軟體廠商的服務水準。 為減低政府部門資訊委外時風險的不確定性,充份掌控軟體開發時程、成本與品質。因此,本研究主要目的是以政府資訊委外關鍵成功因素為基礎,建構導入軟體專案管理流程領域的決策模式,以提供政府部門選擇適當的專案管理流程領域進行軟體流程改善,確保其在資訊委外時,可專注於關鍵成功流程領域上的活動,以進一步提昇資訊委外的品質。本研究以問卷的方式,收集國內外資訊相關部門之專家與學者的意見,並利用分析層級程序法(Analytic Hierarchy Process, AHP)做為分析工具,研究結果建構出以政府資訊委外關鍵成功因素為基礎的CMMI導入決策模式,建議政府部門導入CMMI時應將專案規劃與專案監控同時導入。最後,本研究結果可以作為政府部門與國內軟體業者在進行軟體流程改善時的重要參考依據。
Abstract Information outsourcing has been implemented for a period time, but both supply side and demand side are so satisfied neither the control of software development progress nor the software quality or cost in the project management. Actually, effective improvement on the software development is closely relation with satisfaction of the government towards information outsourcing. For above reason, our government refers to the software Capability Maturity Model Integration (CMMI) which is proposed by the Software Engineering Institute (SEI) at Carnegie Mellon University and also has been executed “expanded CMMI” plan since 2004 winter, it’s expected to provide subsidies to related suppliers until 2008, to promote overall service level of software suppliers. In order to reduce uncertainly of risk for government sections outsourcing and to full capture software development progress, software quality and cost. Therefore, this paper proposes a decision model based on GIO Key Success Factor (KSF) for government sections to implement the CMMI. Our model can provide practical guidance for government sections to choose appropriate process areas to efficiently initiate the activities of software process improvement and to reduce the outsourcing cost. This research uses mailing questionnaire to collect and analyze those opinions from the CMMI experts and practitioners and uses the Analytic Hierarchy Process (AHP) method as the analysis tool. According to our analysis, we provide a decision model based on the KSF for government sections to implement the CMMI model, and also our model reveals the project planning and the project monitoring and control should be implement concurrently. Finally, our results also provide government sections and software firms as an important reference to implement the mechanism of software process improvement.