ISO9001：2015過程導向與風險管理之實務研究

The Practical Study of the Process-oriented and Risk Management for ISO 9001:2015

韓慧林(H. L. Hai) ； 韓榮姿(B. Han) ； 錢怡岑(Y. T. Chien)

《危機管理學刊》 13卷2期 (2016/09) Pp. 51-61

https://doi.org/10.6459/JCM.201609_13(2).0005

摘要

國際標準組織是由各國標準化團體組成的世界性聯合會，制定國際標準工作通常由ISO 的技術委員會執行。品質管理系統的導入是組織的策略決定，可幫助提升組織整體績效並為永續發展提供了一個堅實的基礎。本研究以顧問輔導新版ISO9001：2015 認證之實務經驗，透過作業風險管理及過程流程圖，提供一套6 個步驟之評估與管理標準作業模式，做為執行與認證參考。

關鍵字

過程方法 ； 作業風險管理 ； ISO9001 品質管理系統

並列摘要

The International Organization for Standardization (ISO) is a worldwide federation of national standards bodies. The work of preparing International Standards is normally executed through ISO technical committees. Each member body interested in a subject where technical committees have been established has the right to be represented on that committee. The quality management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives. In this study, we use the counseling practice experience of a new version of ISO9001: 2015 certificated. Finally, we apply operational risk management and process flow diagram to provide a ＂six-step＂ standard operation procedure as the reference to evaluation and management for ISO9001 certificated or implementation.

並列關鍵字

Process Approach ； Operational Risk Management ； ISO9001 Quality Management System

參考文獻

(2015).ISO 9001 (2015). Quality management systems: Requirements.Switzerland:

(2009).ISO 31000 (2009). Risk Management -Principles and guidelines.

黃國寶(2010)。ISO31000 風險管理之要求及應用探討。永續產業發展雙月刊。53，48-56。

IRM(2010).A structured approach to enterprise risk management (ERM) and the requirements of ISO31000.:The Public Risk Management Association.

台灣專案管理學會TPMA(2007)。國際專案管理知識體系。高雄:台灣專案管理學會（TPMA）。