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臺灣綜合旅行社之研究

A Study on Taiwanese Travel Agencies

摘要


近年來,隨著資訊科技的迅速發展,使旅行業之資訊系統快速整合,於是組織規模慢慢擴展,組織也趨向公司化經營;面對公司化之經營與管理,組織面臨需大量聘請員工之情況,但聘請之員工並非觀光、旅運相關科系畢業,員工無法達到即聘即用之情況,而旅行業之所需技能與知識,皆在每位員工身上,如何啟發其知識分享之意願,讓組織成員達到知識分享,縮短學習時間,以創造員工之核心競爭力是當務之急。所以本研究以綜合旅行業為研究對象,採用先前學者之問卷,依據結果提出相關之建議。

並列摘要


In the recent year, as the developing of the information technology, the information system of travel agency merged quickly. The scale of organization expand bigger and the manage of travel agency are more and more like enterprise. Like any other enterprise, the organization faces the huge demand of employees. The employees from the consolidated travel agencies in Taiwan are the target population. After analysis, the appropriate suggestions were made during the research.

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