跨國團隊資訊系統開發模式的研究

Challenges and Improvement Methods to Global Development Projects

戴玉珊(Yu-Shan Tai)

指導教授 ： 蕭瑞祥

淡江大學/管理學院/資訊管理學系碩士在職專班/碩士(2010年)

https://doi.org/10.6846/TKU.2010.00982

摘要

全球化在很多組織已經成為一個重要趨勢和商業策略。
透過分佈在不同地理位置的資源和人員，組織可以利用這種方式加強組織利益，其範圍包含社會．經濟政治和投資環境。這一戰略是成功地組織依靠其資訊技術（IT）資源整合和協調各種各樣的想法，需求和挑戰，提出了全球化的組織。

本文的目的是：
1.）對於利益相關者等角色，在世界各地的不同地點開發資訊系統的同時，分析目前的挑戰和困難
2.）調查和討論潛在風險和困難，以及在海外開發系統專案時，比較東西方文化的影響
3.）以討論個案研究的方法，從一個全球化軟體開發公司之中的兩個實際案例，詳細討論案件細節與過程，時間等實例
4.）介紹一種新的計算方法： 溝通連結線，這計算方法對於在全球化團隊，確定其價值和效益並且提出一系列的改進方法

關鍵字

跨國軟體開發 ； 專案風險管理

並列摘要

Globalization has become a significant trend and business strategy in many organizations. By distributing resources and personel in various geographic locations, organizations can enhance profitibility by taking advantage of varying social, economic, political, and investment conditions.

For this strategy to be successful, organizations rely on their Information Technology (IT) resources to integrate and harmonize the wide variety of ideas, needs, and challenges presented by globalizing an organization.

The purpose of this paper is to: (1.) analyse the challenges and difficulties present in information systems when the stakeholders are located in various locations around the world; (2.) investigate and disuss potential risks and difficulties in overseas development projects by the comparison of Eastern and Western cultural influences; (3.) apply case study methodology to two real cases from one global software development company, and ilustrate the case details with process, timeline, and case statements;( 4.) highlight a new method of calculating the communication effort in a globally distributed team[10], and define the value and effectiveness of this improved method.

並列關鍵字

global software development ； project risk managemet

參考文獻

2. Cherry, S. and Robillard, P. N., “Communication Problems in Global Software Development: Spotlight on a New Field of Investigation,” Proceedings of the 3rd International Workshop on Global Software Development, Edinburgh, Scotland, May 2004.

3. Damian, D. E. and Zowghi, D., “Requirements Engineering Challenges in Multi-site Software Development Organizations,” Requirements Engineering Journal, 8, 2003, pp. 149-160.

4. Dooley, L. M., “Case Study Research and Theory Building,” Advances in Developing Human Resources, 4(3), August 2002, pp.335-354.

5. Herbsleb, J.D. & Moitra, D. Global Software Development. IEEE Software, March/April, 2001, pp. 16-20.

7. Paasivaara, M. and Lassenius, C., “Collaboration Practices in Global Inter-organizational Software Development Projects,” Software Process Improvement and Practice, 8(4), 2003, pp:183-199.