個案管理師的角色與必備能力

The Case Manager's Role and Required Competencies

郭鳳霞(Foung-Shia Kou) ； 徐南麗(Nanly Hsu)

《志為護理-慈濟護理雜誌》 1卷3期 (2002/09) Pp. 22-27

https://doi.org/10.6974/TCNJ.200209.0022

摘要

近20年來個案管理在病患照護服務系統上已漸普遍，它是一種以病患為中心，醫療人員成組照護，加強溝通與協調，以達成成本控制與品質改善的照護系統。所以，個案管理已經被視為一種能兼顧照護品質與成本效益的創新策略。然而，個案管理師如何達成這些目標呢？本文將概述個案管理的定義，以及身為一位有效率的個案管理師應具備的角色與能力，希望能提供給初學者指引與參考。

關鍵字

個案管理師 ； 護理能力

並列摘要

Over the past two decades, the use of case management as a patient care delivery system has gained increased popularity. It has focused on patient-centered, multidisciplinary, communication and coordination among professional healthcare providers for cost control and quality improvement. As a result, case management has been viewed as an innovative strategy which facilitates the linking of quality and cost-effective care. But, how could the case manager achieve these aims? This paper will introduce the definition of case management, as well as the role and competencies of an effective case manager. The researcher hopes this article can provide guidance and a reference to novices.

並列關鍵字

case manager ； nursing competency