The Relationships between Organizational Behavior and Performed Effectiveness among Hotel Associatios in Taiwan

臺灣地區旅館公會組織運作與任務表現之關係

吳淑女(Shu-Nui Wu) ； 林政文(Jeng-Wen Lin)

《觀光研究學報》 1卷3期 (1995/09) Pp. 97-108

https://doi.org/10.6267/JTLS.1995.1(3)6

摘要

本研究提出有關各旅館公會的組織行為與其任務表現關係之實證結果，其目的在驗證組織成員對其組織表現之滿意度，與各組織之運作特性相關性。
本研究之資料，以郵寄問春方式，由56家分屬不同縣市之旅館公會之會員旅館提供。本研究之結果顯示：各縣市旅館公會之會員對所屬旅館公會表現的滿意程度與各旅館公會之組識運作方式有關。此外，在開放性的問題中，經整理彼，發現會員們認為各旅館公會存在有六項主要的問題：(1)組織結構不合理；(2)人事問題；(3)會員權益之維護不足；(4)會員的水準參差水齊；(5)公會幹部之運作；(6)經費問題。
本研究亦顯示，為增進各旅館公會之功能，提高會員滿意程度，有必要搜集更多的資料並採用其他的研究方法，進一步深入了解相關的問題，如此將使整體旅館業受惠良多。

關鍵字

組織行為 ； 旅館公會 ； 旅館 ； 觀光

並列摘要

This paper provides exploratory evidence for the relationships between hotel associations' organizational behavior and their performed effectiveness. It is proposed that institutions with high performance, as evaluated by their own members, would share common organizational characteristics in order to fulfill their respective objectives.
The data were collected from 56 members of hotel associations. The results indicated that the associations that were assessed by their members as effective, i.e., satisfactory, did show certain shared patterns in organizational behavior. In addition, an analysis of qualitative data further revealed that members also perceived five problems: unsound organizational structure, patronized employment, inadequate legal protection of members, over-varied membership, and insufficient funding, as hurdles to associations' effectiveness. This study calls for an urgent need for further research with larger sample and other research methods to look into the organizational behavior in hotel associations so that appropriate actions can be taken to bring each association's functions into full play. As a result, the whole hospitality industry can benefit from it.

並列關鍵字

Organizational Behavior ； Hotel Associations ； Performed Effectiveness ； Satisfaction of Performance