本研究旨在探討國際觀光旅館員工工作價值觀與工作壓力之現況與相關性,針對高雄地區國際觀光旅館員工採配額與便利抽樣進行問卷調查,回收有效問卷382份,有效回收率76.4%。採項目分析、探索性因素分析、信度分析、描述性統計分析與典型相關分析進行統計檢定。研究結果顯示:(一)國際觀光旅館員工具中高程度之工作價值觀認知,最重視「人際互動」構面;工作壓力感受屬於中低程度,主要來自於「工作負荷」。(二)員工工作價值觀與工作壓力之間呈顯著負相關,以工作價值觀之「人際互動」、「自我成長」、「自我實現」與工作壓力之「組織與角色衝突」、「個人發展與成就」相關影響較高。綜合結論,建議業者應建構與員工價值適配的友善職場環境以降低員工工作壓力共創雙贏;後續研究可加入其他變項探討是否影響工作價值觀與工作壓力的關係。
The purpose of this study was to explore the relationship between work value and work stress among the international hotels' employees. Questionnaire survey by quota and convenience sampling was used to collect data from the international hotels' employees in Kaohsiung, 382 valid questionnaires were obtained and valid rate was 76.40% in the study. The statistical analysis was conducted through item analysis, exploratory factor analysis, reliability analysis, descriptive statistics and canonical correlation analysis. The results were: 1. the employees' cognition of work values was at upper-middle level, human interaction was the most important factor. The employees' cognition of work stress was at lower-middle level, work loading was the most important factor. 2. The correlation between work value and work stress was shown significant negative effect. There were high correlations between human interaction, personal progress, and personal accomplishment of work values and conflict of organizational and role, and personal development and achievement of work stresses. According to results, we suggest that the company have to construct a friendly organization environment to fit employees' work value and to reduce employees' work stress. Meanwhile we also suggest the researchers can increase other variables to explore new influences between work value and work stress in future research.