建置測試實驗室試驗經驗學習系統-以Q公司為例

A Case Study of Building a Test Laboratory Lesson Learn System

王翔戊(Hsiang-Wu Wang)

指導教授 ： 龐金宗

元智大學/資訊學院/資訊管理學系/碩士(2011年)

摘要

隨著全球科技產業的成熟及市場競爭的衝擊下，所有的科技產業都希望能在有效的時間內或甚至更短的時間內，研發出新的產品，且提升產品的服務與品質並滿足客戶要求，這樣便能在此競爭的環境中脫穎而出，應此企業若想提升此競爭優勢，必須建構一套合適的資訊整合系統，透過此系統來整合企業內部的所有作業流程，並做最佳的管理與運用。
本研究是以電腦代工廠(Original Design Manufacturer ,ODM)的測試實驗室為對象，建置一套實驗室的資料管理整合系統，而此系統中的「經驗學習系統」，有別以往的紙上作業無法有效的管理及分享知識，透過此系統可有效的將新產品開發測試過程中測試人員所累積的經驗能被即時的儲存及分享給相關測試的專案人員，避免造成資源重覆及不必要的浪費。

關鍵字

知識管理 ； 資料 ； 庫管理 ； 系統 ； 系統流程規劃 ； 環境實驗室

並列摘要

Due to the global technology industries have improved significantly in few decades, industries are keen to shorten the time of development on new products. Moreover, in order to overcome the nature characteristics of highly competitive market, it is inevitable to improve the quality of products and meet the demands of customers. To increase the competitive advantage, however, it is necessary to manage and integrate the entire processes of enterprise by building an applicable information integration system.
The objective of this study is aim at developing a data management integrated system on the testing laboratory of the computer original design manufacturer. By using the Lesson Learning System, knowledge and experience about the development of new products can be fully shared and managed with relevant project staffs. More importantly, by comparing with traditional method, the efficiency of sharing knowledge by paperwork is limited. Therefore, the data management integrated system is expected to effectively eliminate the resources overlap and unnecessary waste.

並列關鍵字

Knowledge management ； DBMS ； System Flow Planning ； Environmental Laboratory

參考文獻

[7] 吳勝嘉，「中小企業知識傳承之研究-以T公司研發設計單位為例」，中原大學企業管理學系碩士學業論文，2010。

[12] 曾守正，「資料庫系統之理論與實務」，華泰文化事業股份有限公司，台北，2007。

[13] 廖恒陞，「結合知識管理系統之產品創新模型研究-以廣達電腦為例」，元智大學管理研究所碩士論文，2007。

[2] Maryam, A., and Dorothy, E. L., “Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues”, MIS Quarterly, Vol. 25, No. 1, pp. 107-136, Mar., 2001.

[4] Mohammed, Q., and Jun, X., “Adoption and diffusion of knowledge management systems: field studies of factors and variables”, Knowledge-Based Systems, Vol.18, pp. 107-125, 2005.