This study explored job satisfaction among nurses in terms of self-evaluation, workplace environment and the welfare system. All nurses who had been employed 3 months or more in a medical center in central Taiwan were included in the study. Out of 793 distributed questionnaires, 692 were returned (return rate=87.26%) and 673 (84.87%) were valid. Data were analyzed by SAS/PC+ 6.11. Overall, self-evaluations scored the highest, and the welfare system scored the lowest. In terms of self-evaluations, obstetrical nurses scored the highest, and medical nurses scored the lowest. Significant differences (F=5.89, p<0.01) were noted. With respect to work environments and the welfare system, special unit nurses scored the highest, and intensive care unit nurses scored the lowest. Significant differences (F=5.46, p<0.01) were shown. We also found that older age and longer employment history were associated with more satisfaction with workplace environment and welfare. With respect to status differences, registered nurses were more satisfied than other nurses. Regarding stage, N2 and N3 were more satisfied than N1 nurses. Significant differences (p<0.05) were shown. Our findings can serve as a useful reference for hospital administrators to improve mutual communications and achieve a more humanistic managerial environment. For future investigations regarding job satisfaction, we recommend using the customer satisfaction theory so that inner customers’ (for example, different departments in the medical center) responses to nurses are included for further improvements.
This study explored job satisfaction among nurses in terms of self-evaluation, workplace environment and the welfare system. All nurses who had been employed 3 months or more in a medical center in central Taiwan were included in the study. Out of 793 distributed questionnaires, 692 were returned (return rate=87.26%) and 673 (84.87%) were valid. Data were analyzed by SAS/PC+ 6.11. Overall, self-evaluations scored the highest, and the welfare system scored the lowest. In terms of self-evaluations, obstetrical nurses scored the highest, and medical nurses scored the lowest. Significant differences (F=5.89, p<0.01) were noted. With respect to work environments and the welfare system, special unit nurses scored the highest, and intensive care unit nurses scored the lowest. Significant differences (F=5.46, p<0.01) were shown. We also found that older age and longer employment history were associated with more satisfaction with workplace environment and welfare. With respect to status differences, registered nurses were more satisfied than other nurses. Regarding stage, N2 and N3 were more satisfied than N1 nurses. Significant differences (p<0.05) were shown. Our findings can serve as a useful reference for hospital administrators to improve mutual communications and achieve a more humanistic managerial environment. For future investigations regarding job satisfaction, we recommend using the customer satisfaction theory so that inner customers’ (for example, different departments in the medical center) responses to nurses are included for further improvements.